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Mgblaker's profile

Contributor

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2 Messages

Sat, Feb 17, 2018 5:34 PM

Can’t access sbcglobal.net email on iPhone with imap settings

I have not been getting sbcglobal.net emails on my iPhone. I keep getting a message that my settings are wrong. After trying to manually put in the IMAP settings found on the AT&T site for the sbcglobal.net account (IMAP.mail.att.net, 993, etc) it still didn’t work. 

So, I deleted my email account from my phone, choose Other when setting it back up as a new account. Put in my email address @sbcglobal.net and my password (which I just changed, so I KNOW is right) and keep getting the message “the username or password for ‘IMAP.mail.att.net’ is incorrect” I really want to use IMAP but this is so frustrating. I even tried to use the old IMAP.mail.yahoo.com and IMAP.att.yahoo.com, all found on various forums, but no luck. I also turned my phone off and back on after each of these changes. PLEASE help!

Responses

Tutor

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2 Messages

2 y ago

I have tried multiple times to set it up again after I deleted the account. I have changed nothing and it continues to give me a message that either my user name or password are incorrect.  I am so frustrated.

New Member

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1 Message

1 y ago

I had to change my password on my home computer. I then tried to change it on my iphone but it will not accept my new password. It asks for the IMAP account password and when I put the new one in it says that the password is incorrect. I have been trying to fix this since May . I went to Verizon and they didn't know what to do!!!

ATTHelp

Community Support

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167.9K Messages

1 y ago

We would be happy to help you get access to your email on your phone @nfinley!

 

AT&T has made accessing your email more secure., if you already have a Secure Mail Key  set up, then check out the guide we have to help you set up email on a wireless device!

 

We also have a page to help you resolve email issues that could be helpful!

 

And we have an Online Tool that will help you troubleshoot your email if needed. Follow: Common Topics > Email Setup & Repair

 

Please let us know if this helps resolve the issue!

 

Jessika, AT&T Community Specialist

New Member

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1 Message

1 y ago

I got it to work by creating a SECURE EMAIL KEY.

 

https://www.att.com/support/article/email-support/KM1240308/?authNState=Y&haloSuccess=true

New Member

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1 Message

9 m ago

I’m having a similar problem adding my sbcglobal email to my iPhone. My issue is even though I put in my password and I get a pop up box saying the password wasn’t entered even though it was. Any ideas? Seriously frustrated!!!

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