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Contributor

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2 Messages

Wed, Jun 12, 2019 10:14 PM

Can't Access my Email

I have had the same sbcglobal.net email address for at least 15 years.  All of a sudden, when I go to check my mail, it asks for my ID and Password.  I enter it and it sends me to a page that says Request Error - Invalid Request.  I've tried going in on ATT.net, ATT.com, yahoo.com and it does the same thing.  I have spoken with customer service twice and no one seems to know what to do.  HELP!!!!  And, by the way, why the heck doesn't AT&T know how to fix it???

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Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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145.2K Messages

2 years ago

Hi There @Patsy2

 

Thank you for posting.  Having an email address for 15 years is a long time and we want to make sure that you can get access to it. We would love to help a long standing member like you.

 

The first step in any email access problem is to Reset Password

 

Try that first. If you run into any problems, then feel free to reach back out and we can take further steps.

 

Matthew, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

HAHAHA

New Member

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2 Messages

@ATTHelp  Nope. I've reset the password twice, and have tried to log in to my att email with no success. It's an address I've had for years. I'm sure it's due to the yahoo/att switch, but have not been able to resolve the matter at all. I've tried using various browsers and my ipad ... no luck. It doesn't even recognize my username.

Contributor

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2 Messages

2 years ago

Yahoo sends me to AT&T. I enter my Email address and get "not recognized". I have had my second (separate) account for more than 10 years. What happened?

New Member

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8 Messages

I think i found a solution, see below

Contributor

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2 Messages

a year ago

I am having the same issue with this error code once I try to open my inbox 

 

Not Found on Accelerator


Description: Your request on the specified host was not found. Check the location and try again.

 

 

I can't even sign in using the Yahoo App because it doesnt "recognize" my email.

I do not understand how customer service has no idea what is going on. I was on the phone for over an hour yesterday trying to fix it. All she kept telling me was reset password, try a diff browser, clear cache/cookies but still nothing.

 

The issue is not being able to log in to my ATT account, because it lets me log in. My issue is when I click the mail icon with an (!) on it gives me a white page with the error message.

 

It is very frustrating because that is the mail e-mail account I use and they did not give me any solution besides a ticket number.

 

I do not understand why this is such a problem with ATT.

 

Will be switching my main e-mail account as soon as this gets figured out.

 

 

New Member

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3 Messages

I am experiencing the EXACT same situation

I have been locked out of my email for over 2 weeks....

The message I receive is:

NOT FOUND ON ACCELERATOR

This BEYOND frustrating as I use this email for my personal & business

I’ve had this email address [email scrubbed] for over 15 years with no problems until a few months ago.....

(edited)

New Member

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3 Messages

I’ve tried ALL the suggestions from Att reps/customer service to no avail. In order to reset the password they’ll send the link to the very email address that I CANNOT access. Now, make that make sense

New Member

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1 Message

Same blasted thing keeps happening to me. DUH.

Contributor

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1 Message

a year ago

Accepted answer by ATTKevin?? AT&T is simply not hearing us - we are not able to access our email and password reset is not working. Even went through the effort of creating a NEW email account under att.net to see. It just does NOT work anymore. read similar postings. I can see from June all the way through now people are posting with the same issue: after login we are presented with an error page. The login appears to be successful though, because if deliberately entered a wrong username / password we are presented with a different error. I have tried it over and over. I have tried it from IE on a PC to Safari and Firefox on a MAC. All the same issue, so it is a replicable issue if you just TRY.

Contributor

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2 Messages

a year ago

SUCCESS!  I finally found someone at AT&T that knew what the problem was!  He said AT&T was not synchronized with Yahoo.  Apparently, if the two accounts are not synchronized, the path is not complete so the communication does not go through.  He was able to fix it on his computer in about 5 minutes.  I am not sure why all the techs do not know how to do this, but they certainly should!  

New Member

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8 Messages

This gave me an idea and I think I found where the sychronization occurs. See below if needed.

New Member

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4 Messages

You'd think if they are going to buy all the companies up they would merge their product service and make sure they work together.

Tutor

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5 Messages

a year ago

This has happened to me, yet again. I've been unable to obtain any kind of support. So what is the solution here? Call ATT and tell them to "synchronize" my account with Yahoo? This makes little sense. This entire ATT/Yahoo "thing" has been an imbroglio from the start, 

ATT did not do this ti enhance the customer experience, trust me. They are only concerned with their bottom line. Unfortunately, this might be the final straw for me, as I currently use ATT for all our services, but they are an incredibly confusing concept.  Are they Yahoo? Is ATT powered by Yahoo, or is Yahoo powered by ATT? I've not even touched on Direct TV yet....but the facts are the facts. Each time ATT involves itself with another company...the customers get the shaft. Their model is to get new customers, not keep existing. 

 

So at this point, I'm really unsure why we continue to use ATT for our services. It's not like we have been happy with them. It's not like we would recommend them. In fact we recommend folks to stay away from using using them. 

Tutor

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5 Messages

a year ago

One more item...why is this marked as 'solved'? It seems the original poster was able to get a tech at ATT to track down the issue but I don't think that "try resetting your password" or "the tech synchronized my account with yahoo" warrants this to be listed as 'solved' now, does it? I'd hope ATT has higher standards than this.Typically 'solved' (in this context) indicates that there is a solution that is shared with the community as it's something they can potentially leverage. 

Contributor

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2 Messages

a year ago

 

My email has alway been with att.net and apparently Yahoo has taken over and using some mess called Currently. When I attempted to chat with someone or it was an automated chat they/it continue to ask the same question over and over. I am trying to open my emails and it continue to say incorrect info. How can I go back to my old email account because Currently don't work. I don't know if my old account has been hacked or what. Please help! Thanks

New Member

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2 Messages

I am suffering from the same problem. Has a solution been provided?

Contributor

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2 Messages

a year ago

Same issue is happening with me! I can access my emails through the app but not by logging in thru att.net /currently. Their servers are all a mess. A couple months ago I had to wait almost a month before I was able to log into my account. Disaster. They need to fix it or at least figure out what is causing this issue and let us know.

New Member

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8 Messages

I have had to RE set up my email accts on my computer and all my devices because they were set up thru the yahoo setup provided thru mac mail. If on mac or iOS, be sure to use OTHER instead of yahoo for this. This has been are rediciulous waste of time. And it still bounces back up whenever my mail checks the accounts i am trying to make INACTIVE. I just openned my older laptop and am going thru this while thing again.

PLEASE, if there a way to do this, as reported by a another poster ...

SUCCESS! I finally found someone at AT&T that knew what the problem was! He said AT&T was not synchronized with Yahoo. Apparently, if the two accounts are not synchronized, the path is not complete so the communication does not go through. He was able to fix it on his computer in about 5 minutes. I am not sure why all the techs do not know how to do this, but they certainly should!

New Member

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8 Messages

a year ago

Jan 3 2020: Mac mail. Yahoo. Bellsouth. ATT. Currently.com

I think I have found the connection here. Go to

https://mail.yahoo.com/

and sign in your webmail acct. The screen came up as "Currently / Yahoo" over on the left side of the banner. Then I clicked the mail icon on the right next to my name icon and it opened a new looking mail window. Things seened right there. I signed out and signed back in and it went straight to the new webmail window. Pshew.

I went back to my Mail app and the when the yahoo password request came in, I signed into that little ATT sign-in window that showed up after clicking continue on the first page. This time it took and the mail app connected thru.

I am now doing the same with my other accounts that are set up the same way. The password took on the next two accounts I signed in thru the mail app. Maybe this is the Handshake that yahoo-att.net-currently.com are trying to make.

New Member

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8 Messages

the web page headers end up at currently.att.yahoo.com

Contributor

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5 Messages

@MajorsC Did this - got me in - but now my email account logs itself out after about an hour. Been doing this all week. Does anyone else have this problem?

New Member

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2 Messages

I do... It's very frustrating

Contributor

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5 Messages

After 25+ years with ATT email, I'm going to switch over to Gmail. Looking at export solutions that will let me import everything incl my folders. Life is too short to struggle like this. Pity - ATT used to be a really good company.

Contributor

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5 Messages

We resolved this issue. Uninstalling Carbonite backup app was what worked on both our PC’s. I had tested turning off Carbonite earlier but that didnt help. Software needed to be uninstalled. We switched to IDrive.

Clearly its an incompatibility beyond our understanding but we are very happy to have this fixed.

New Member

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1 Message

10 months ago

great job ATT In your ingenious plan to make my email more secure. You have succeeded! Now not only does it keep out hackers but it also keeps my email secure from my eyes! Once again...GREAT JOB!

New Member

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4 Messages

HAHAHA

New Member

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4 Messages

10 months ago

I'm having the same trouble...getting the runaround. Spoke to agents on the phone, and person at the AT&T store!

New Member

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2 Messages

8 months ago

I just canceled my ATT internet service and I have a big problem with their redirecting through their currently page... I can log into my email (also have sbcglobal.net) but it logs me out automatically the minute I'm not doing anything actively. There is a old subpage that used to work before that I can use when I log in incognito. The minute I access the Yahoo page or att.net to access my emails without incognito, the logging out problem reoccurs. And yes, I know that there is this little box to click on for "stay logged in" but it doesn't make a difference. This has been a nightmare because I use this email for all work related stuff. I wonder what would happen if I delete my email in att.com in my account. Would it unlink this hideous "currently" page I keep getting redirected to? Or would I lose the email access altogether?

It's bad enough that a customer has to pay a full month even though only 4 days were used by the time I cancelled, now i gotta put up with this as well?

Called ATT and their suggestions ("if you log in directly at att. net this doesn't happen) was complete (Edited per community guidelines). It logged me out again. I cleared my browsers, deleted cookies, history... made no difference

(edited)

New Member

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3 Messages

8 months ago

Same as you all: after logging into my email att yahoo a few minutes later it logs out then I have to log back in; why? I've had this email for over 14 years.

New Member

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1 Message

4 months ago

I have had this problem for five days.  Tried everything and still can not get into my sbcglobal.net email on my laptop.  I can access my email when I use my cell phone(s).  I've talked to five different techs at Att.  My mail comes on when it wants to. I even changed my password and using a different browser.  Last tech told me it was a fiber op problem.  Since I've been using for 15 years I'm nervous about going to a google email address but must do something.  Help community because ATT tech doing nothing for me.  So frustrating when I need email to work.  

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