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Contributor

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2 Messages

Wed, Jun 12, 2019 10:14 PM

Can't Access my Email

I have had the same sbcglobal.net email address for at least 15 years.  All of a sudden, when I go to check my mail, it asks for my ID and Password.  I enter it and it sends me to a page that says Request Error - Invalid Request.  I've tried going in on ATT.net, ATT.com, yahoo.com and it does the same thing.  I have spoken with customer service twice and no one seems to know what to do.  HELP!!!!  And, by the way, why the heck doesn't AT&T know how to fix it???

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Accepted Solution

Official Solution

Brand User
ATTCares

Administrator

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107.7K Messages

7 months ago

Hi There @Patsy2

 

Thank you for posting.  Having an email address for 15 years is a long time and we want to make sure that you can get access to it. We would love to help a long standing member like you.

 

The first step in any email access problem is to Reset Password

 

Try that first. If you run into any problems, then feel free to reach back out and we can take further steps.

 

Matthew, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

6 months ago

Yahoo sends me to AT&T. I enter my Email address and get "not recognized". I have had my second (separate) account for more than 10 years. What happened?

New Member

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5 Messages

I think i found a solution, see below

Contributor

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2 Messages

5 months ago

I am having the same issue with this error code once I try to open my inbox 

 

Not Found on Accelerator


Description: Your request on the specified host was not found. Check the location and try again.

 

 

I can't even sign in using the Yahoo App because it doesnt "recognize" my email.

I do not understand how customer service has no idea what is going on. I was on the phone for over an hour yesterday trying to fix it. All she kept telling me was reset password, try a diff browser, clear cache/cookies but still nothing.

 

The issue is not being able to log in to my ATT account, because it lets me log in. My issue is when I click the mail icon with an (!) on it gives me a white page with the error message.

 

It is very frustrating because that is the mail e-mail account I use and they did not give me any solution besides a ticket number.

 

I do not understand why this is such a problem with ATT.

 

Will be switching my main e-mail account as soon as this gets figured out.

 

 

New Member

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3 Messages

I am experiencing the EXACT same situation

I have been locked out of my email for over 2 weeks....

The message I receive is:

NOT FOUND ON ACCELERATOR

This BEYOND frustrating as I use this email for my personal & business

I’ve had this email address [email scrubbed] for over 15 years with no problems until a few months ago.....

(edited)

New Member

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3 Messages

I’ve tried ALL the suggestions from Att reps/customer service to no avail. In order to reset the password they’ll send the link to the very email address that I CANNOT access. Now, make that make sense

Contributor

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1 Message

4 months ago

Accepted answer by ATTKevin?? AT&T is simply not hearing us - we are not able to access our email and password reset is not working. Even went through the effort of creating a NEW email account under att.net to see. It just does NOT work anymore. read similar postings. I can see from June all the way through now people are posting with the same issue: after login we are presented with an error page. The login appears to be successful though, because if deliberately entered a wrong username / password we are presented with a different error. I have tried it over and over. I have tried it from IE on a PC to Safari and Firefox on a MAC. All the same issue, so it is a replicable issue if you just TRY.

Contributor

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2 Messages

4 months ago

SUCCESS!  I finally found someone at AT&T that knew what the problem was!  He said AT&T was not synchronized with Yahoo.  Apparently, if the two accounts are not synchronized, the path is not complete so the communication does not go through.  He was able to fix it on his computer in about 5 minutes.  I am not sure why all the techs do not know how to do this, but they certainly should!  

New Member

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5 Messages

This gave me an idea and I think I found where the sychronization occurs. See below if needed.

Tutor

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5 Messages

3 months ago

This has happened to me, yet again. I've been unable to obtain any kind of support. So what is the solution here? Call ATT and tell them to "synchronize" my account with Yahoo? This makes little sense. This entire ATT/Yahoo "thing" has been an imbroglio from the start, 

ATT did not do this ti enhance the customer experience, trust me. They are only concerned with their bottom line. Unfortunately, this might be the final straw for me, as I currently use ATT for all our services, but they are an incredibly confusing concept.  Are they Yahoo? Is ATT powered by Yahoo, or is Yahoo powered by ATT? I've not even touched on Direct TV yet....but the facts are the facts. Each time ATT involves itself with another company...the customers get the shaft. Their model is to get new customers, not keep existing. 

 

So at this point, I'm really unsure why we continue to use ATT for our services. It's not like we have been happy with them. It's not like we would recommend them. In fact we recommend folks to stay away from using using them. 

Tutor

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5 Messages

3 months ago

One more item...why is this marked as 'solved'? It seems the original poster was able to get a tech at ATT to track down the issue but I don't think that "try resetting your password" or "the tech synchronized my account with yahoo" warrants this to be listed as 'solved' now, does it? I'd hope ATT has higher standards than this.Typically 'solved' (in this context) indicates that there is a solution that is shared with the community as it's something they can potentially leverage. 

Contributor

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2 Messages

1 month ago

 

My email has alway been with att.net and apparently Yahoo has taken over and using some mess called Currently. When I attempted to chat with someone or it was an automated chat they/it continue to ask the same question over and over. I am trying to open my emails and it continue to say incorrect info. How can I go back to my old email account because Currently don't work. I don't know if my old account has been hacked or what. Please help! Thanks

Contributor

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2 Messages

1 month ago

Same issue is happening with me! I can access my emails through the app but not by logging in thru att.net /currently. Their servers are all a mess. A couple months ago I had to wait almost a month before I was able to log into my account. Disaster. They need to fix it or at least figure out what is causing this issue and let us know.

New Member

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5 Messages

I have had to RE set up my email accts on my computer and all my devices because they were set up thru the yahoo setup provided thru mac mail. If on mac or iOS, be sure to use OTHER instead of yahoo for this. This has been are rediciulous waste of time. And it still bounces back up whenever my mail checks the accounts i am trying to make INACTIVE. I just openned my older laptop and am going thru this while thing again.

PLEASE, if there a way to do this, as reported by a another poster ...

SUCCESS! I finally found someone at AT&T that knew what the problem was! He said AT&T was not synchronized with Yahoo. Apparently, if the two accounts are not synchronized, the path is not complete so the communication does not go through. He was able to fix it on his computer in about 5 minutes. I am not sure why all the techs do not know how to do this, but they certainly should!

New Member

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5 Messages

3 weeks ago

Jan 3 2020: Mac mail. Yahoo. Bellsouth. ATT. Currently.com

I think I have found the connection here. Go to

https://mail.yahoo.com/

and sign in your webmail acct. The screen came up as "Currently / Yahoo" over on the left side of the banner. Then I clicked the mail icon on the right next to my name icon and it opened a new looking mail window. Things seened right there. I signed out and signed back in and it went straight to the new webmail window. Pshew.

I went back to my Mail app and the when the yahoo password request came in, I signed into that little ATT sign-in window that showed up after clicking continue on the first page. This time it took and the mail app connected thru.

I am now doing the same with my other accounts that are set up the same way. The password took on the next two accounts I signed in thru the mail app. Maybe this is the Handshake that yahoo-att.net-currently.com are trying to make.

New Member

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5 Messages

the web page headers end up at currently.att.yahoo.com