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New Member


2 Messages

Sat, Jan 15, 2022 2:12 PM

Can't access Facebook or Amazon on my phone when I'm out

Whenever I'm out I noticed I can't access Facebbok or Amazon. I can access other things but not those two things. Any suggestions? It would say wifi or network not available.


Community Support


180.5K Messages

10 d ago

We are here to help with your device not connecting to Facebook or Amazon @tracyh999.


We suggest running your device through our Troubleshooting Tool. Simply sign into your account and select Services then Apps. Let the tool run you through some steps and it will provide you with our top resolutions.


We also suggest uninstalling and reinstalling the apps and making sure your device software is up-to-date


If you are still unable to load those apps, let us know your device type so we can provide device specific troubleshooting steps.


We look forward to hearing from you.


Samantha, AT&T Community Specialist

New Member


2 Messages

7 d ago

I will try your suggestions. Thanks!

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