Skip to main content
AT&T Community Forums
Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.

New Member

 • 

7 Messages

Mon, Jun 29, 2020 2:53 PM

cannot ping inbound.att.net

Cannot connect to inbound server under Outlook Express using POP3.

 

Yes, I am using SSL/port 995/secure mail key.

 

Can send outbound just fine but cannot retrieve emails, for at least a week, possibly longer. I need to download my emails for accounting purposes (paypal payments).

 

If you can ping inbound.att.net, please tell me how you did it. I tried pingability, wormly and using CMD telnet. All failed with timeout errors.

 

Yes, I tried both my old password and new mail key.

 

Thanks!

 

 

Responses

Brand User
ATTHelp

Community Support

 • 

127.3K Messages

a month ago

Hey @brian_1,

 

We are here to help with your Email client. Double check the inbound settings. Make sure your Email client is on the latest software update. You can open your Email through a web browser to get the documents you need downloaded.

 

Are you receiving any error codes?

 

Look forward to hearing from you.

 

 

Max, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

7 Messages

thanks for taking a look.
I followed the link you provided for "inbound settings".  Under the POP3 email settings, I clicked on "Learn how to set up your email program" - which led me to an option for "Use Troubleshoot & Resolve for email settings".
I clicked on "Set Up" and got this error message:

    Request Error (invalid_request)

    Your request could not be processed. Request could not be handled
    This could be caused by a misconfiguration, or possibly a malformed request.

    Transaction ID: 1358ceb205c19503-0000000083193ee6-000000005efa7af6

    For assistance, contact your network support team.

I remain curious as to whether it is possible to "PING" inbound.att.net...to see if it is working or not.

 

Here are a few of the errors I get in my client attempting to access inbound.att.net:

When my computer has been up for a while-
 
The connection to the server has failed. Account: 'inbound.att.net', Server: 'inbound.att.net', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E
 
Immediately after reboot:
 
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'inbound.att.net', Server: 'inbound.att.net', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F
 
 
Brand User
ATTHelp

Community Support

 • 

127.3K Messages

@brian_1.

 

What email domain are you using for outlook? Are you able to sign into and use your email normally without going through Outlook? It may be that your email isn't synced properly, causing it to have trouble with its normal features, in which case Resetting your Email Password may help.

 

Let us know if this works!

 

Ramses, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

7 Messages

Thanks Ramses. Here's what I know:

 

1. What email domain are you using for outlook?
    Not sure but I think the domain is "ATT.NET" like in the inbound email server name, i.e. "inbound.att.net". If not, what/where could the domain be?

 

2. Are you able to sign into and use your email normally without going through Outlook?
    No problem at all, online email access at ATT.NET/CURRENTLY.COM has worked fine for years. Also my email client can send (outbund.ATT.NET) emails no problem, and my email client does "use same settings as my incoming mail server":  i.e. "inbound.att.net"
 

3. It may be that your email isn't synced properly, causing it to have trouble with its normal features, in which case Resetting your Email Password may help.
    Do I reset the Secure Mail Key that I use everywhere in the email client?. Or do I reset the old password I don't use anywhere in the client, but use it login to ATT.NET online with no problems at all?

...Just as an aside, does anyone know how to PING "inbound.att.net" so I can verify the functionality of the ATT.NET inbound server for my email client?
According to PINGABILITY.COM I can "Use this form to test if your POP3 or IMAP mail server is returning mail.  Use this tool if you or a client/user is having a problem accessing their email and you want to see if you can reproduce the problem without setting up their account in your email client."

 

Thanks to all.

Brand User
ATTHelp

Community Support

 • 

127.3K Messages

Hi, @brian_1.

 

We recommend that you remove your email from Outlook. After this, reset your email password through Currently and then generate a new secure mail key. You can use our Troubleshoot and Resolve Tool to then set up your email, because doing so may re sync your authorizations through the Outlook application.

 

You can learn more about doing Ping and Trace route tests from our forums post.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

7 Messages

OK, changed att.net password, verified online email access with new password, obtained another secure mail key, deleted account on email client and reentered all new server/account access information, including new SMK and setup server ports/SSL according to Troubleshoot instructions.

 

Can send outbound emails fine, but on inbound received this message:


Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'inbound.att.net', Server: 'inbound.att.net', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F
 
 
 
.... I do have one additional question. Some ATT help screens suggest inbound.att.net, port 995/SSL as the incoming server BUT I have seen another help screen specify "inbound.mail.att.net" as the POP3 server running port 993/SSL.
 
Also. I tried the link to PING solutions: http://192.168.1.254/ - but it returned the following error: 
 
The connection has timed out

The server at 192.168.1.254 is taking too long to respond.
 
any other ideas?
 
thanks

New Member

 • 

7 Messages

"Type http://192.168.1.254 to access the gateway" does not work on two different computers I have, running different OS on each

 

Error returned:

The server at 192.168.1.254 is taking too long to respond.

 

Still wondering how to PING inbound.att.net. Maybe I should ask the question differently.

 

Get started...

Ask a new question