Cannot log into my sbcglobal.net email account

We understand that you need to get access to your email ASAP, btpaps.

Ordinarily, we'd be able to reset your password for you, but at this time, we don't have the ability to do so. We're working on a solution for this, but there's no estimated time of resolution right now.

Please give the team that created the ticket time to work on a solution to get you logged back in. We also suggest waiting about 72 hours, then trying to reset your password again. If that doesn't work, check in with us in a few days to see if we're able to reset the password.

If you need help with anything else, let us know. Thank you for contacting the Community Forums team.

Aminah, AT&T Community Specialist

I just tried again today to log in, still having the same problem. Please resolve this issue for me, I really have to get in that email account. This is horrible!!!

Once we're able to reset passwords again, we'll be happy to do that for you, btpaps.

Please give the team that created the ticket the chance to get this resolved for you. If they're unable to get you logged in, reach back out to us here to see if we can reset your password.

Thank you again for contacting the Community Forums team.

Aminah, AT&T Community Specialist

Was this ever resolved? I’m facing the same issue and haven’t been able to access my sbcglobal.net account since end of Dec. I have a ticket raised and was told that someone from technical team would call to help reset password, but I haven’t heard from anyone. And each time I call to inquire about ticket, I’m told that someone will call me back within three days. Just curious whether you had any luck?

We're here to help with your email login, @Livz1!

We are recommending that customers wait a 72 hour period then attempt to reset the password. If you are able to reset the password and get in, awesome! If not, please reach back out to us so we can assist further.

Thank you for choosing the AT&T Community Forums! Let us know if you have any other questions.

CalebP, AT&T Community Specialist 

To   LIVZ1  

Hello Im still waiting, they called me and said I have to wait until someone  calls me from Digital Assistance, that there are many cases like mine! Im so frustrated with them. This is unbelievable I cant imagine with todays technology this issue is still not resolved.                 

OK - Thanks for the update @btpaps - I wondered whether you were still waiting (like me). Yes, it’s incredibly frustrating… it’s been 4 weeks now without access. Unbelievable. 

Hi there, Livz1! Let's look at both of your email concern deeper. 

We will be sending you a Direct Message. You will notice a chat icon next a bell icon. Our next message will appear there. Please look out of that message, and provide the information requested. 

Looking forward to seeing you in the DMs. 

Thank you using the AT&T Community Forums. 

Matthew, AT&T Community Specialist

I am having this issue too... I have had this email for over 20 years... I have accounts that I can't get into , because they are linked to my email!  The sbcglobal.net that has been giving me timeout messages for 4-5 months.... no matter how long I wait between attempts.  How do I get help resolving this?  we can't call a tech, reset?!!

We're here to help get you into your e-mails, jeeprubi392!

We suggest using and checking if you can login to Currently to view your e-mails, as the website is supported by AT&T and we are able to determine if any present issues are with your account, or with how it connects to outside servers. However, if you are using 3rd Party Email Clients - this would be considered any other website or application outside of Currently - you may need to look into Open Authentication or Secure Mail Key to ensure your e-mail account stays synced properly and is able to be logged into.

Open Authentication is a security measure we put in place that encrypts your e-mail and password when using 3rd Party e-mail clients. We have an article regarding OAuth that states what applications work with this security system.

If the 3rd Party e-mail client you are using is not in that list, you will need to Create a Secure Mail Key. This is a security measure that encrypts your password, and you are able to create and manage it via myAT&T. You will then use your Secure Mail Key as your password when logging into any 3rd Party programs or applications, while your login to any AT&T sites will stay the same.

If you are needing the information for server settings, we suggest using IMAP for your 3rd Party e-mail clients.

Let us know if this helps!

Donovan, AT&T Community Specialist