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Tutor

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9 Messages

Mon, Jan 13, 2020 8:16 PM

Cannot get password reset emails anymore

Why can I not get password reset emails anymore. I have asked for password resets from accounts like microsoft, nintendo, mazda, etc. and they never show up. Not in inbox, not in spam. Its like att added some security to stop emails before getting to us. I have had to switch alot of accounts over to my work email just to get in.

All I see is ATT responding with answers to go to private help sessions. Can someone please explain?

Responses

Brand User
ATTHelp

Administrator

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108.4K Messages

1 month ago

Hey, @jeditig66.

 

Thanks for reaching out! We'd be glad to help you receive your emails normally again.

 

Are you receiving emails other than password reset emails, or are you not getting any emails at all? We'd recommend if you haven't already, checking out our Email Troubleshooting article. In that article we'd advise starting with resetting your password before the other steps.


Let us know if this helps!

 

Ramses, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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9 Messages

@ATTCares I get pretty much all emails. Only having issues with password reset emails from other companies or even initial account setup emails when they send me an email with the activation link. Happened with Nintendo, Mazda, and a few others. Not in inbox, not in SPAM.

Brand User
ATTHelp

Administrator

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108.4K Messages

Thanks for the response, @jeditig66.

Have you checked your email account's filters in the settings to ensure there isn't anything that may be inadvertently blocking the receipt of those emails?

Have you checked to make sure they didn't get sent somewhere other than the inbox or spam folders, such as trash or a custom one you created?

Where are you accessing your email, and have you tried to pull it up a different way (instead of phone or app, try a web browser or a different web browser than you're using)?

Let us know more, so we can provide the best assistance.

John, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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9 Messages

I have no blocks or filters on. Doesnt show up on PC, ipad or phone inboxes. Or in any other folders.

Brand User
ATTHelp

Administrator

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108.4K Messages

@jeditig66.

 

Since this happens on multiple devices and you don't have any filters that could be causing this, we'd recommend Resetting your Password to help re-sync your email account.

 

Let us know if this works!

 

Ramses, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.