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Wed, Aug 12, 2020 6:26 PM

cannot access prodigy email account

Within a day my email at prodigy.net has disappeared. I have signed up for an att.net account hoping my prodigy.net account would show up but it did not. I have lost 20+ years of saved email letters, information, etc. This is very upsetting!!! Please tell me if there is a way to retreive those emails. 

 

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ATTHelp

Community Support

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133.6K Messages

a month ago

Hello @pjwa11en, we'll be glad to help with your prodigy account.

 

If you are able to get into the account but the emails are missing, you can try submitting a restore request

 

If you can't get into the account at all, please let us know a little more about what it's doing. Some things that would help:

  • Is there any error when you try and log in and if so what is it?
  • If you try to send an email to the prodigy account, do you receive any error that it could not be delivered

We'd also suggest checking out our Email Troubleshooting Article for some additional suggestions to help with this.

 

Jeff, AT&T Community Specialist

 

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