Skip to main content
AT&T Community Forums



1 Message

Tue, Nov 6, 2018 4:32 PM

Can send email on account but can't receive

I stopped being able to receive emails on my email account but I can send them with no problems. I've reset my passwords and tried other troubleshooting alternatives. What can I do? I run a business and need my email back up and running.


Accepted Solution

Official Solution

Brand User

Community Support


124.5K Messages

2 years ago

Hi, @lucasmopars.

We recommend your view our troubleshooting checklist to see if it helps you receive those emails again.

Also, if you are using an email client (Microsoft Outlook, Apple Mail, etc.) make sure that the server settings are correct and the set up is up to date as well.

You can also visit our Troubleshoot & Resolve tool for more assistance as well.

Let us know if this helps.

John, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question