Can no longer access web mail with iPad iOS12

I have been using Safari and currently.com to access my email on both my Mac and iPad.

AT&T mail stopped working with iPad browser Safari. I just downloaded Chrome in case it was an issue with Safari, no luck.

I can enter my username and password but then there is a blank page.

Have made NO changes to settings - seems to be an issue with iOS accessing the web page/site.

Still works fine with my Mac using a browser.

Responses

ATTHelp

Community Support

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231.3K Messages

4 years ago

Hey @Charliecat,

The main trouble seems to have cleared.

If you are still having trouble signing in. Here some things you can try.

Have you tried logging in through a different web browser or device?
- If able to log in using a different web browser.
  - On the trouble browser, you will need to either update your browser, clear cache, cookies, and saved passwords.
    - When clearing cache and cookies, select a time when your services were working correctly or "Forever."
  - Or, you may need to disable add-ons one by one to find out which add-on is causing the trouble.
- If able to login through a different device.
  - Trouble most likely lies in the software added to the device.
    - Most commonly the trouble would be found in the Firewalls, anti-virus, anti-malware, or password lockers.
Are you using an Email client?
- There has been a recent security change to AT&T Emails with Email clients.
  - Double-check your Email clients inbound and outbound settings.
  - Add a Secure Mail Key or OAuth to your Email account.
Email endless loop before signing in?
- Try using this direct link to sign into your Email.

Find additional helpful resources on our Email Not Working page.

Let us know if this helps.

Max, AT&T Community Specialist

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Charliecat

Teacher

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26 Messages

4 years ago

I can get in on my iPhone now when I couldn't before. I will try a different browser on the iPad. thanks.

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ATTHelp

Community Support

•

231.3K Messages

4 years ago

Hi, @Charliecat.

We are happy to hear that you are able to log in on your phone.

Let us know what happens with your other device, we are here to help.

Marc, AT&T community Specialist

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Charliecat

Teacher

•

26 Messages

4 years ago

Well, it must be an issue with my iPad. I tried three browsers, Safari, Chrome and Edge. Cannot get into webmail with any of them. Log in does not work.

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ATTHelp

Community Support

•

231.3K Messages

4 years ago

Hey there, @Charliecat!

One more question before we look deeper into this. Are you able to login to your e-mail using Currently, from AT&T? If you are unable to do so, we will need to assist you with a password reset, or you can attempt to do so yourself.

Let us know, we look forward to hearing back from you!

Donovan, AT&T Community Specialist

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Charliecat

Teacher

•

26 Messages

4 years ago

First, I download email to my PC with Outlook and that works fine. Also I download on my iPad and iPhine and that works fine. So, I can see my email.

Now, the problem is that I need to access webmail to check my att.net spam folder. I do that through Currently. It used to work on all of my devices. Now It works on my PC. As of today, it works on my iPhone (it didn’t a couple of days ago). But, I cannot log into Currently on my iPad.

I don’t want to reset my password so I will just live with this. Maybe it will fix itself.

Thanks for your assistance.

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