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Voyager

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2 Messages

Mon, Apr 15, 2019 6:21 PM

blocked IP - can't email sbcglobal.net, att.net

Hello,  we installed a new internet line at our company, unfortunately the public IP is being blocked by AT&T domains.  We have already tried several times emailing abuse_rbl@abuse-att.net to unblock our IP, but got no reply.  Our on-premise Exchange Server is secured, fully patched, and NOT sending any spam whatsoever.  Reverse-DNS is also properly set up. 

 

Who may I contact to get this resolved? 

 

Thanks,

Jon

 

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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126.9K Messages

a year ago

Hi @abc1040,

 

You will normally get a response from the abuse team in 7-10 business days. If you have not received a response, we recommend sending another email to them.

 

Dee, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

126.9K Messages

a year ago

Hi There @abc1040

We understand that you are unable to reach sbcglobal and att email domains. You have already taken the proper steps in order to get this corrected.  

 

We do ask that you please be patient while we investigate and implement the resolution to get your ip address unblocked to you can email your customers.  We will get to each and every customer in turn and we will get you unblocked.  

 

Thank you for letting us know. 

 

Matthew, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Voyager

 • 

2 Messages

a year ago

Hi Matthew, thank you for the response, which is the only one I have received so far so I do appreciate it.  Assuming the investigation checks out OK, can you advise how long it normally takes to unblock the IP?

 

Thank you,

Jon

 

 

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