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Tutor

 • 

3 Messages

Wed, Oct 26, 2016 10:27 PM

Blocked Domain, Email or IP address Questions and Discussion

Hi, I'm the syadmin of an ESP.   For some reason most of our users with ATT email addresses are unable to receive emails from the system.  We've tried numerous times reporting the issue to ATT blocks, however the issue still exists and our users are getting frustrated.  Can you help please?   

 

This is the ATT error message from our email server.  We use Elastic Email as our Email service provider.  They believe you are blocking our domain for some reason, as they have already moved us to another ip. 

 

 

Here's an example of the error we are getting:

 

553 5.3.0 alph154 DNSBL:RBL 521<64.159.65.119 >_is_blocked.For information send an email to abuse_rbl@abuse-att.net

 

This affects most of the IPs in our netblock (64.159.65.0/24) but not all.  

 

 

We've reported this many times now and gotten no reply. It's been over a month.  We've gone through every remediation step listed here:

 

http://rbl.att.net/block_inquiry.html

 

Filled out the form here a number of times:

 

http://rbl.att.net/cgi-bin/rbl/block_admin.cgi

 

We emailed:

 

abuse_rbl@abuse-att.net

 

I tried this form as well:

 

http://rbl.att.net/end_user_request2.html

 

Any help would be much appreciated!

 

Thanks

 

Dan

Responses

ms_unicorn

Former Employee

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4.9K Messages

6 years ago

Hello, jeremybalog!

 

Thanks for posting. I'm sorry to hear your domain is blocked. We would definitely like to look into this for you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Contributor

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1 Message

6 years ago

I am a website builder and several of my websites as well as my customers that are having trouble viewing their websites through any AT&T network. They work perfectly fine on other networks and all other technical issues have been checked. After spending an hour on the phone with still no answer I found several posts here stating the same problems that I am experiencing. 

 

Please tell me what I have to do to allow the sites that I build to be accessible through the AT&T networks.

Thank you.

Community Support

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6.7K Messages

6 years ago

Hi jeremybalog,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Community Support

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6.7K Messages

6 years ago

Hi chrisitie1107,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

6 years ago

I am a ATT Uverse Customer. I am also a web designer. 6 months ago I built a website for a customer {commercial link removed}. 2 months later the site was blocked by ATT. In speaking with your tech support people they found that it had been blackliste by from McAfee. I contacted McAfee and they retested and found the claim was false and cleared the sites name. ATT has not yet cleared the site and it does not load. The rest of the world sees the site without problem, only Uverse customers cannot see the site. I have spent over 2 hours with tech support and never have the same experience, was told that the report was sent to Level 2 support, person I just spoke to say there is no Level 2 and that I was lied to by ATT.. Ticket No. ‪

[Edited for privacy.]

 

WHAT DOES IT TAKE TO GET ATT TO CLEAR THIS DOMAIN SO I CAN WORK ON IT? OTHERWISE I WILL CHANGE ISP.. Thanks C Daigle

ATTDmitriyCM

Community Manager

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9.4K Messages

6 years ago

Please use this form to submit an unblock request online:

 

http://rbl.att.net/cgi-bin/rbl/block_admin.cgi

 

More tools are available here: att.net/blocks

 

For questions related to your request, please email: abuse_rbl@abuse-att.net.

 

Thanks,

Dmitriy

Rethink Possible


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Computer-Joe

Master

 • 

5.9K Messages

6 years ago


@chasdaigle@  wrote:

I am a ATT Uverse Customer. I am also a web designer. 6 months ago I built a website for a customer {commercial link removed}. 2 months later the site was blocked by ATT. In speaking with your tech support people they found that it had been blackliste by from McAfee. I contacted McAfee and they retested and found the claim was false and cleared the sites name. ATT has not yet cleared the site and it does not load. The rest of the world sees the site without problem, only Uverse customers cannot see the site. I have spent over 2 hours with tech support and never have the same experience, was told that the report was sent to Level 2 support, person I just spoke to say there is no Level 2 and that I was lied to by ATT.. Ticket No. ‪

[Edited for privacy.]

 

WHAT DOES IT TAKE TO GET ATT TO CLEAR THIS DOMAIN SO I CAN WORK ON IT? OTHERWISE I WILL CHANGE ISP.. Thanks C Daigle


 

 

I don't have a link to test, so I can not verify an AT&T block, but if it was on a blacklist in the Mcafee program, it's quite possible that the record still exists on the computer. The online list on Mcafee's servers might be updated, but it's possible the block rule has not been removed from the local computers Mcafee program block list. It's also possible that there was an entry placed in your browser's "Restricted Sites" list.

 

If you'd like, you can send me the link to the site in a Private Message and I can test access from my end. I'm an AT&T customer, but I'm not on Uverse, just DSL.

 

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

Contributor

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2 Messages

6 years ago

the site is gordonclark.com

Computer-Joe

Master

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5.9K Messages

6 years ago


@chasdaigle@  wrote:

the site is gordonclark.com


 

I believe the issue involves your hosting service provider (Hostinger Limited) and/or the name servers (Lifesotech.com) they're/you're using for domain resolution.

 

 

OpenDNS says the domain name does not resolve and errors out to: Name: hit-nxdomain.opendns.com
Address: 67.215.65.132

 

I've found Hostinger, in any form (even the UK site), is totally unreachable by web, ping, tracert. If AT&T is blocking, it does not surprise me, as Hostinger is supposed to be (from what I've read) a conglomerate of several less than reputable, here today replaced tomorrow, $1 a month for unlimited everything, hosting companies. I had read that the president of the company actually used a photo of the president of HP, as his own, on his blog page.

 

Lifesotech's (your name servers) own lookup utilities use OpenDNS so it does not resolve there either.

 

The fact that the IP that does come up for your site, 31.170.160.77 shows as Hostinger, with Name Servers from a company that appears to be based in Malaysia, and the IP located in the RIPE database (Lithuania to be exact), just seems like an awful lot of middlemen and odd variables to be risking your clients web presence on.

 

Personally, I feel that if you want a stable, reputable, well policed hosting service, which is what is required for a business, then go with a hosting service backed by a major ISP (AT&T, Verizon, and Comcast all have business hosting services), or another major tech company like Yahoo or Google, and get a business web hosting account. Even IBM has hosting services now after the purchase of Softlayer. Yes, it will cost more than $3 a month, but you'll be on policed servers maintained by reputable companies. You wont have you site getting blocked because of another website that's selling porn or bootleg software or spamming that happens to be sharing the same IP as your site.

 

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

Contributor

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3 Messages

6 years ago

Hello,

 

My personal and professional websites: raditudeforever.com and raditu.de are currently blocked while using AT&T Internet. I'm also unable to access my CPanel at nsfreehost.net

 

I am unable to access the sites while using AT&T at Starbucks, or on AT&T at a career fair in Richmond, CA.

 

I created the sites while I was living in Indiana, and using Comcast Internet. They were also accessible on my former college's ISP. I am able to access the sites while using Verizon mobile devices.

 

Having just moved to the San Francisco Bay Area, these websites are very important to me right now, as they contain my résumé, portfolio, and contact information for potential clients. If potential clients are using AT&T, they are unable to see this information, which most certainly means I will be losing business.

 

Thank you for your help.

 

 

 

Be excellent to each other,

 

C. Miller

Raditude Forever

 

[removed links]

Contributor

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3 Messages

6 years ago

[Per Guidelines:  Keep it Relevant and Appropriate].

 

I have an issue with AT&T's service, and I've politely asked for a resolution, but it has been overlooked by the AT&T staff. Now I'm getting upset. If my issue isn't resolved or at the very least addressed in a timely manner, I will file a complaint with the FCC, and any other regulating agencies relevant to my problem.

 

Thank You,

 

Clarence

[Edited for privacy.]

,

Raditude Forever

ATTDmitriyCM

Community Manager

 • 

9.4K Messages

6 years ago

Hello @Raditude 

 

I apologize for any confusion. There forums are a peer to peer community and while we're here to offer help or guidance when we can, AT&T's official presence is limited, especially on the weekends. Please see an original post in this thread for some information on how to request a block removal. In many cases a web host might be blocked and not an individual site, in those cases they have to contact AT&T directly to resolve.

 

Thanks,

Dmitriy

Rethink Possible


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

1 Message

6 years ago

ATT this is ridiculous. Your unblock form never sends a response. Your email response it automated to tell us you'll get back with us, and you never do. Our customers are having to call you individually to white-list us so they can get their emails. And no one at ATT is in customer service???? Not one person to address ALL of these people's email being blocked?

 

We have switched to sending via gmail, and we have told so far 105,000 customers about ATT and suggested they drop them as an ISP, including all the various .net versions.

 

As an ATT customer myself, I will cancel my services with you when I can.

 

You may not feel it, but if enough of us do SOMETHING maybe you'll dedicate at least one lackey to figure out what is going on with your service.

 

Tutor

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9 Messages

6 years ago

Happy Father's Day to all Pops!

 

Spent 3 hours with ATT Chat yesterday and they could NOT help.  Wondering if I am doomed?

 

Starting a new business Marketing campaign NOW with a free web site which has been fine or 2 months now.

 

Fours days ago, I and ALL OTHER users on sbcglobal.net CANNOT reach the site anymore!  Users on other ISP's can still reach the site just fine.

 

Really a shame that no one seems to help, unless you sign up for some kind of PAID troubleshooting!

ATTDmitriyCM

Community Manager

 • 

9.4K Messages

6 years ago

Hello dcavaiani2,

 

In most cases it's the hosting company that needs to contact AT&T for resolution, but we have some information for admins on top of this page too. A problem with free hosting services is that they use one IP address for many of their sites and as a result if one of those sites has security issues or causes other concerns, the IP address gets blocked and it affects many other users as well.

 

Thanks,

Dmitriy

Rethink Possible


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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