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Tutor

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3 Messages

Wed, Oct 26, 2016 10:27 PM

Blocked Domain, Email or IP address Questions and Discussion

Hi, I'm the syadmin of an ESP.   For some reason most of our users with ATT email addresses are unable to receive emails from the system.  We've tried numerous times reporting the issue to ATT blocks, however the issue still exists and our users are getting frustrated.  Can you help please?   

 

This is the ATT error message from our email server.  We use Elastic Email as our Email service provider.  They believe you are blocking our domain for some reason, as they have already moved us to another ip. 

 

 

Here's an example of the error we are getting:

 

553 5.3.0 alph154 DNSBL:RBL 521<64.159.65.119 >_is_blocked.For information send an email to abuse_rbl@abuse-att.net

 

This affects most of the IPs in our netblock (64.159.65.0/24) but not all.  

 

 

We've reported this many times now and gotten no reply. It's been over a month.  We've gone through every remediation step listed here:

 

http://rbl.att.net/block_inquiry.html

 

Filled out the form here a number of times:

 

http://rbl.att.net/cgi-bin/rbl/block_admin.cgi

 

We emailed:

 

abuse_rbl@abuse-att.net

 

I tried this form as well:

 

http://rbl.att.net/end_user_request2.html

 

Any help would be much appreciated!

 

Thanks

 

Dan

Responses

michaelrod77

Tutor

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6 Messages

6 years ago

Hi Dmitriy... I have not yet been contacted.  Do you know how long it usually takes and if I will be contacted through this forum, PM, or via email?

 

Thanks,

 

Michael

ATTDmitriyCM

Community Manager

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9.4K Messages

6 years ago

If your IP address, Domain or Email is being blocked by AT&T, please use this form to submit an unblock request online:

 

http://rbl.att.net/cgi-bin/rbl/block_admin.cgi

 

More tools are available here: att.net/blocks

 

For questions related to your request, please email: abuse_rbl@abuse-att.net.

 

Thanks,

Dmitriy

Rethink Possible


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ATTDmitriyCM

Community Manager

 • 

9.4K Messages

6 years ago

@michaelrod77 

 

You should get a reply via PM or email within 1-3 business days.

 

Dmitriy

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Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Community Support

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6.7K Messages

6 years ago

Hi michaelrod77,

 

We have received your message and look forward to working with you to get this resolved.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

6 years ago

Hi Dmitriy,

Have you guys had a chance to look at my case as its been a while now and no emails from your side.

Thanks,

Ramann

Tutor

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6 Messages

6 years ago

Hi Dmitriy,

 

I just recieved confirmation that we are no longer on the AT&T blacklist.  Thanks for your help in getting us removed.

 

Best wishes,

 

Michael

Contributor

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1 Message

6 years ago

My domain is having the same problem,
att.net #521-71.13.73.75 blocked by sbc:blacklist.mailrelay.att.net. 521 DNSRBL: Blocked for abuse.

How can I get it removed.
ATTDmitriyCM

Community Manager

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9.4K Messages

6 years ago

Hello @Ramann 

 

Have you had a chance to send a private message to us using the link in one of my earlier posts? I didn't see any outgoing messages from your profile. Please send a message here and our team will be happy to look into it for you.

 

Thank you,

Dmitriy

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Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

6 years ago

It started a week ago.  A lot of people with att 4g/lte can not load the website chicagoreefs.com

Once on wifi or other phone carrier connection, the page loads fine.  Can you please help?

 

[removed hyperlink]

Contributor

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1 Message

6 years ago

I am having the same issue.  I was assigned IP's that have blacklists but I was able to remove them from other major/minor ISP's in just a couple days.  I sent you a PM ATTDmitriyCM.

 

Your help would be apprechiated.

 

 

Thanks,

 

   Jamie

Contributor

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1 Message

6 years ago

Dmitriy,

I too am experiencing the same issues with my IP address being blocked. I have submitted a number of removal requests to the form that you have linked to, and I have e-mailed the abuse e-mail address mentioned on that page. I also submitted a private message here several weeks ago but I have still seen no activity regarding this problem. What else must I do to be removed from this list? Thank you for your assistance.

 

ATTDmitriyCM

Community Manager

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9.4K Messages

6 years ago

Hello everyone, the best place to send your message to is HERE, this is the best tech team we have, and our specialists will be happy to help with anything they can.

 

Thank you,

Dmitriy

Rethink Possible


Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

6 years ago

Hi,

 

I can't access my website novafashions  - Sometime it works, sometime not. I had talked to hosting companies they didn't find any issue at their end. Please guide. If I post this to wrong section please move my thread to correct one.

 

 

regards

Kate

 

[Edited to comply with Guidelines]

Contributor

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3 Messages

6 years ago

my website

Please suggest

 

{edited to comply with guidelines}

Contributor

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1 Message

6 years ago

Hi,

 

My domain has been blocked for months now by AT&T and their associated domains.  I have filled out the form at att.com/blocks repeatedly with promises of a "response within 2 business days" and they never come.  I run an online job board and your users are unable to use it because they can't verify their email.

 

I am currently hosted on a VPS with a dedicated IP and I'm guessing the previous IP address owner was banned?  My site has been operational for less than a year now and there has definately not been any outgoing mass emails.

 

I would appreciate a reponse ASAP as I am fed up with the process and don't know what to do next.  Thank you.

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