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1 Message

Fri, Aug 24, 2018 12:34 AM

Blacklist removal

We changed IP addresses on Saturday to a new-to-us block that we have purchased.

 

Unfortunately the IP address being used by our outbound mail server is on the ATT RBL. It does not seem to be on any other blacklists.

 

I reported this to abuse_rbl@abuse-att.net which generated an automatic reply. In the reply it said that if there had been no change after 48 hours to send a follow up email to abuse_rbl@abuse-att.net. It also references the web page https://www.att.com/esupport/postmaster/. The web page then refers me back to sending an email to abuse_rbl@abuse-att.net. This feels like a black hole. It has been over 72 hours.

 

How do we get off the blacklist?

 

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Brand User
ATTHelp

Community Support

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136.7K Messages

2 years ago

Hi there @John_Corrigan

 

To have your email address removed from the block list, just email our Block List team and they'll help you out.

 

We hope you find this helpful!

 

Aminah, AT&T Community Specialist

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Tutor

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3 Messages

2 years ago

This seems like a farce.   Nobody has answered my email with an identical issue, in over a week.  I have opened up three different tickets, 111818-104813-55020-00  and 112218-085659-11530-00, and 112418-092242-21048-00

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