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Mon, Feb 18, 2019 11:01 PM emails

I am not receiving my emails on my Mac, and have not been receiving them for more than a week.  I am however; receiving them on my iphone and ipad.  I am unable to figure out what I need to do to correct this.  Please provide help by providing me with step-by-step instructions to correct this.  When providing these instructions, please keep in mind that I do not know a lot about computers.  I would like to thank you in advance for your attention to this matter.  Thanks! 


Accepted Solution

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Community Support


137.1K Messages

2 years ago

Hello, @PunkinPie1953.

If you're using your Mac's Mac Mail application, you may need to ensure the server settings are correct. You can find the step by step instructions for how to set it up properly in this article, and selecting the program you use for receiving email on your device from the drop down.

If not, let us know more about how you receive your emails, so we can help.

John, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



16 Messages

a year ago

John I to have the same problem.

When try to reset. I am asked  security question from 16 years ago that I don't know the answer to.

Step 1. I log in to yahoo mail like I have done for years

Step 2. I am transferred to an AT&T email login

Step 3. I enter my user id and password

Step 4. I get this message "For your security, your AT&T Access ID has a temporary protection lock." 

            "To unlock it,reset your password (FL001)"

Step 5. I click the rest your password hyperlink

Step 6. Then I see a dialog box that says"You are being redirected to  where you can recover your password.

Step 7. I am transferred to   On this site I see  nothing about resetting a password. Only retail items like wireless, internet ,  and TV  services etc....

This time I did not get to a place that asked for security questions.. This is a dead end.  Does anyone have any answers!!!!!!!!!!!!!!!!!!! THANKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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