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6.7K Messages

Wed, Aug 9, 2017 6:17 PM

Bellsouth.net Email - Help, Questions and Answers

Troubleshooting Bellsouth & SBCGlobal Email Addresses

 

Announcement

 

AT&T is making your email experience more secure. A part of this change is a prompt requesting you re-enter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change. 

 

Can’t sign in or Forgotten Password:

If you have a current AT&T internet account that is tied to your email, you can change or reset your password by performing the following:

  1. sign in to your AT&T account.
  2. Select Profile > myAT&T sign in Password.
  3. Enter and save your password information.

If you have a free email account, you can reset the password at our email reset page.

  1. Go to Forgot Password page.
  2. Enter your User Name/ email address.
  3. Enter your Last Name.
  4. Follow the prompts.

If you are unable to change your password using the steps above, please chat with us.

 

Heads Up: If the last name on record does not match, the password reset option may not work. If you have an old billing statement, please verify what name you used.

 

Bellsouth.net and SBCGlobal.net sign in Issues

Maintenance Announcement

Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device

  • Accept the mismatch to update the SSL certificate for the e-mail to work as normal.
  • If there is no option to accept the certificate, remove the e-mail account and set it up again.
  • For older Android devices without auto-setup change the following settings. 
Incoming Mail Server (IMAP)
  • Server - imap.mail.att.net
  • Port - 993
  • Requires SSL – Yes
Outgoing Mail Server (SMTP)
  • Server - smtp.mail.att.net
  • Port - 465 or 587
  • Requires SSL - Yes
  • Requires authentication - Yes
  • Your sign-in info:

E-mail address - Your full e-mail address (name@domain.com)

Password - Your account's password

Requires authentication - Yes

 

Mailbox Woes

If you are using a client like Outlook, Thunderbird, or Apple Mail, make sure to use the IMAP settings to access your email.


Settings:

Incoming Mail Server: imap.mail.att.net
Outgoing Mail Server: smtp.mail.att.net

If you need more information your client settings? Visit our Update Email Server Settings link.


Email Will Not Sync? - Disabling the firewall may resolve this.. - varies by device, browser, and virus protection software. Please check your owner's manual to perform this. This to only be done if trying to connect with a client. Before attempting this, make sure you can sign into webmail. We recommend this as a last resort.

 

ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Contributor

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2 Messages

2 years ago

The same thing is happening to me now. It is a nightmare trying to get customer service to help. If you figure out how to get back into your email I would love to know who you called to help. Thanks. Good luck.

Contributor

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2 Messages

2 years ago

I am living the same nightmare now. Good luck. I would love to know how you got someone to help. 

Contributor

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2 Messages

2 years ago

When I receive an email, I also receive a separate email that says failure to delivery message with a strange email address?  Help

 

Contributor

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2 Messages

2 years ago

When I receive an email, I received a separate email that states a delivery error message with a strange email address?

Contributor

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2 Messages

2 years ago

Is there a phone number we can call to get help troubleshooting? 

jcraigcx

Tutor

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4 Messages

2 years ago

Same.  Passwords stopped working on 2/5/19.  I did not change my password - it just stopped working.  So I go through the process to reset anyway.  Security questions don't work.  So I log into master account, browse to sub-accounts, find the one that needs to be reset, but get the message that I don't have permission to reset because its linked to another account.  This is ridiculous.

 

Chatbot tells me to login using the account that needs to be reset.  Really?  If I could login to that account I wouldn't need to reset it.

jasonb_1

Mentor

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53 Messages

2 years ago

Is there a way to upgrade from an sbcglobal.net account to an att.net account?

Contributor

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2 Messages

2 years ago

THANKS!

 

 

Contributor

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1 Message

a year ago

I am begging for help to access mu bellsouth email

Contributor

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1 Message

a year ago

we have been trying to sign on to get our Email and still can't on 

do we have to lose all our email for @bellsouth.net this is what we have use as long as we can remember.

  Thank you,

 Gordon Hope

Contributor

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2 Messages

a year ago

I tried all of this and it would not change from the pop3 to the ther.

I am desperate

Thax

dot

dothine@bellsouth.net

Contributor

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1 Message

a year ago

I having trouble login info in to my bellsouth email. I can login on my computer just fine but my phone is telling my password is wrong. 

Contributor

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1 Message

a year ago

I have sbcglobal.net email through att I have used it over 20yrs I cant log in using my current password & asks for my last name it is not recognizing my log in information 

I use this email for my Business

 

PLEASE HELP ME

Contributor

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2 Messages

a year ago

can't log into email and can't change password either.

Contributor

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2 Messages

a year ago

Can't log in and can't reset password. Please help!

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