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6.7K Messages

Wed, Aug 9, 2017 6:17 PM

Bellsouth.net Email - Help, Questions and Answers

Troubleshooting Bellsouth & SBCGlobal Email Addresses

 

Announcement

 

AT&T is making your email experience more secure. A part of this change is a prompt requesting you re-enter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change. 

 

Can’t sign in or Forgotten Password:

If you have a current AT&T internet account that is tied to your email, you can change or reset your password by performing the following:

  1. sign in to your AT&T account.
  2. Select Profile > myAT&T sign in Password.
  3. Enter and save your password information.

If you have a free email account, you can reset the password at our email reset page.

  1. Go to Forgot Password page.
  2. Enter your User Name/ email address.
  3. Enter your Last Name.
  4. Follow the prompts.

If you are unable to change your password using the steps above, please chat with us.

 

Heads Up: If the last name on record does not match, the password reset option may not work. If you have an old billing statement, please verify what name you used.

 

Bellsouth.net and SBCGlobal.net sign in Issues

Maintenance Announcement

Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device

  • Accept the mismatch to update the SSL certificate for the e-mail to work as normal.
  • If there is no option to accept the certificate, remove the e-mail account and set it up again.
  • For older Android devices without auto-setup change the following settings. 
Incoming Mail Server (IMAP)
  • Server - imap.mail.att.net
  • Port - 993
  • Requires SSL – Yes
Outgoing Mail Server (SMTP)
  • Server - smtp.mail.att.net
  • Port - 465 or 587
  • Requires SSL - Yes
  • Requires authentication - Yes
  • Your sign-in info:

E-mail address - Your full e-mail address (name@domain.com)

Password - Your account's password

Requires authentication - Yes

 

Mailbox Woes

If you are using a client like Outlook, Thunderbird, or Apple Mail, make sure to use the IMAP settings to access your email.


Settings:

Incoming Mail Server: imap.mail.att.net
Outgoing Mail Server: smtp.mail.att.net

If you need more information your client settings? Visit our Update Email Server Settings link.


Email Will Not Sync? - Disabling the firewall may resolve this.. - varies by device, browser, and virus protection software. Please check your owner's manual to perform this. This to only be done if trying to connect with a client. Before attempting this, make sure you can sign into webmail. We recommend this as a last resort.

 

ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Tutor

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8 Messages

3 years ago

This solution appears to be out of date. There is now a "secure mail key" (system-generated password) required for email clients that do not support OAuth or OAuth2. The help articles describing how to do this are difficult to find. The server addresses are also different now (imap.mail.att.net and smtp.mail.att.net) and the setup is also different than what is shown here. Can someone from AT&T Cares please update this with accurate information? Thanks!

Contributor

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2 Messages

3 years ago

I still do not get my contact list...It has been a couple of years now...how long does it take to find it for me?

Contributor

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1 Message

3 years ago

I have an sbcglobal.net email address that is not allowing me access, i tried resetting the password but it sends the temporary password to the sbcglobal.net email address. How  am I supposed to retrieve it when its going to the address I'm trying to reset because I can't flipping get in it???

Contributor

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1 Message

3 years ago

I received a e-mail saying that I requested my e-mail bellsouth.net to be deleted, I did not do it.

JefferMC

ACE - Expert

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18K Messages

3 years ago


@otis417 wrote:

I received a e-mail saying that I requested my e-mail bellsouth.net to be deleted, I did not do it.


That was likely a popular phishing e-mail that is making the rounds.

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

2 years ago

lost my bellsouth email help

Tutor

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4 Messages

2 years ago

where is my bellsouth email

Contributor

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1 Message

2 years ago

And the fun continues!  Dad has an sbcglobal.net email address and an iPhone 7 that just refuses to let his emails come through. I called ATT and sat on hold for 40 minutes and gave up. He is freaking out. Help!

Contributor

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1 Message

2 years ago

My bellsouth address has been working when I can access it, but I keep getting error messages when I click the links on att.net that say "Cneck email", or "log in". Where is the right link?

Brand User
ATTHelp

Community Support

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140.3K Messages

2 years ago

Hi @oldbatstilldum,

 

We understand many of our past and current members still use their bellsouth, sbcglobal, and legacy email addresses.  We wanted to share some information that will help you address any concerns you may be having with your account. Check out this website, Troubleshooting Bellsouth & SBCglobal Email Addresses

 

Thank you for reaching out to AT&T's Community and Forums Team.

 

Lafayette, AT&T Community Specialist

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

2 years ago

Me too with sbcglobal.net

Contributor

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1 Message

2 years ago

I love you

Contributor

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2 Messages

2 years ago

why I can receive e.mail  on my cell phone but not on my desktop from bellsouth.net.?

 

 

Contributor

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1 Message

2 years ago

I can't access my bellsouth email acct. I am told that the password is wrong and I have used the same password for the past 10 years. When I try to reset my password, it send the reset to the email address that I can't access. What to do?

Contributor

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1 Message

2 years ago

I cannot reset my bellsouth.net password, as it is not even accepting the security answers I wrote down. How can I get a temporary password to reset my account? Is there a number or customer service agent I should call?

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