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 • 

6.7K Messages

Wed, Aug 9, 2017 6:17 PM

Bellsouth.net Email - Help, Questions and Answers

Troubleshooting Bellsouth & SBCGlobal Email Addresses

 

Announcement

 

AT&T is making your email experience more secure. A part of this change is a prompt requesting you re-enter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change. 

 

Can’t sign in or Forgotten Password:

If you have a current AT&T internet account that is tied to your email, you can change or reset your password by performing the following:

  1. sign in to your AT&T account.
  2. Select Profile > myAT&T sign in Password.
  3. Enter and save your password information.

If you have a free email account, you can reset the password at our email reset page.

  1. Go to Forgot Password page.
  2. Enter your User Name/ email address.
  3. Enter your Last Name.
  4. Follow the prompts.

If you are unable to change your password using the steps above, please chat with us.

 

Heads Up: If the last name on record does not match, the password reset option may not work. If you have an old billing statement, please verify what name you used.

 

Bellsouth.net and SBCGlobal.net sign in Issues

Maintenance Announcement

Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device

  • Accept the mismatch to update the SSL certificate for the e-mail to work as normal.
  • If there is no option to accept the certificate, remove the e-mail account and set it up again.
  • For older Android devices without auto-setup change the following settings. 
Incoming Mail Server (IMAP)
  • Server - imap.mail.att.net
  • Port - 993
  • Requires SSL – Yes
Outgoing Mail Server (SMTP)
  • Server - smtp.mail.att.net
  • Port - 465 or 587
  • Requires SSL - Yes
  • Requires authentication - Yes
  • Your sign-in info:

E-mail address - Your full e-mail address (name@domain.com)

Password - Your account's password

Requires authentication - Yes

 

Mailbox Woes

If you are using a client like Outlook, Thunderbird, or Apple Mail, make sure to use the IMAP settings to access your email.


Settings:

Incoming Mail Server: imap.mail.att.net
Outgoing Mail Server: smtp.mail.att.net

If you need more information your client settings? Visit our Update Email Server Settings link.


Email Will Not Sync? - Disabling the firewall may resolve this.. - varies by device, browser, and virus protection software. Please check your owner's manual to perform this. This to only be done if trying to connect with a client. Before attempting this, make sure you can sign into webmail. We recommend this as a last resort.

 

ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Contributor

 • 

1 Message

3 years ago

link but it changes my wireless password account NOT my old sbcglobal.net email account.  Please help!!!  Thank you.    

Contributor

 • 

1 Message

3 years ago

Dear AT&T Cares, I have been unable to access my SBCGLOBAL account, I have updated my password numersous times, and AT&T.net loops me to reset my password again. 

 

Thank you for your assistance.

 

 

Brand User
ATTHelp

Community Support

 • 

140.3K Messages

3 years ago

Good afternoon @msheffield1984!


Thank you so much for reaching out to AT&T Community and Forums! We understand you are unable to access your bellsouth email. We’re here to help!


Please private message us at @ATTHelp to continue.


We look forward to chatting with you!


Beth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

3 years ago

Afternoon.  I have a bellsouth.net email that was working ok up til a few days ago. I can log onto the att site and access emails normally using the password I have used for a while.  Live mail, outlook thunderbird and opera all fail to contact the server using the imap settings in your link above and either the password or the secure mail key I set up. specifically imap.mail.att.net/993 and smtp.mail.att.net/465 with ssl and outbound auth required. a gmail throwaway account i have works fine with the same settings (except gmail of course). Is there a way you can check my account for me?  I am out of ideas.  I tried the "yahoo.com" settings and the pop settings "inbound.att.net outbound.att.net"

tree83

Tutor

 • 

5 Messages

3 years ago

I have not been able to access my bellsouth email from my mobile device(iphone) since September of 2017.  I thought it was the upgrade to ios 11 that was the problem, but another friend is having the same issue with her android and bellsouth email.  We both can access them from our computers just not from the mobiles.  I even tried from the mobile yahoo app and was again denied access due to "incorrect id or password."  I have deleted and readded the account many times.  I have used the properly suggested server settings.  I have talked with ATT via chat and they were unable to resolve the issue.  All advice circles back to deleting and readding the account and making sure the server settings are correct.  These are not the issue.  It's something outside of the user.  When will this issue be addressed?

robros

Teacher

 • 

12 Messages

3 years ago

Hello. Like some other posters I am having issues connecting to the outbound server (only) from my desktop outlook 2016 email client. I do receive messages on my alias account but I cannot reply neither initiate messages as the outbound server can't be reached.
This problem started 2 days ago.

I have tried testing all other alternatives (encryptions, ports, authentications, etc.) to no avail. Impossible to reach outbound server using the alias account that has worked well for the last 20 years. This is a legacy free email @bellsouth.net account.

Please advise.
Roberto

robros

Teacher

 • 

12 Messages

3 years ago

Are the aliases still working on free email accounts?
I do not see any option anymore to add/change/remove aliases? My email alias can't send emails anymore. Can't connect to outbound server.
Please advise.

thebrenda

Teacher

 • 

19 Messages

3 years ago

Roberto, if you find a solution please let me know. I also cannot send outbound messages with an account that has bellsouth.net and uses an alias. 

robros

Teacher

 • 

12 Messages

3 years ago

brenda, it looks like ATT is not supporting aliases anymore. Take a look at the bottom of this page where it says "Note". This note appears to be an update?

https://www.att.com/support/article/email-support/KM1241875

 

(edited)

thebrenda

Teacher

 • 

19 Messages

3 years ago

How can you tell what date that page was either created or modified? 

Contributor

 • 

1 Message

3 years ago

How can I reset my Bellsouth.net password. I am locked out

 

Contributor

 • 

1 Message

3 years ago

I have a bellsouth.net email address that started with BellSouth and went with me to AT&T and then Uverse and now just AT&T giga internet. I can login through AT&T with my original account id or through Yahoo with the alias and receive my email but stopped being able to send email in Jan. After several calls to AT&T for many hours I still can't send email. What do I need to do to send email?

 

Contributor

 • 

3 Messages

3 years ago


BELLSOUTH.NET  EMAIL PROBLEM - HERE'S THE FIX
March 12, 2018

Anyone with an email address ending in BELLSOUTH.NET is having a problem
connecting to their Pop3 email server. Sometimes it will work but most
times it will not connect and just time out after 60 seconds.

I was told by ATT customer support that the problem is with ATT which controls
all bellsouth.net email addresses. The Pop3 server address is pop.att.yahoo.com
and this will no longer work because Yahoo and ATT have dissolved their
partnership.

THE FIX -
Here is how you can keep and still use your bellsouth.net email address,
but not in the old program you used to access your email, like Outlook Express.

In your web browser just go to www.att.net and then click "SIGN IN" top right of
screen.
Enter your username which is your full bellsouth.net email address, for example,
John123@bellsouth.net and then enter your bellsouth.net password below in
the password box. In case it then says that the username and password don't
match, you then have to click on "forgot password" under the password box.
You need to have the "reset password" sent to another email address you have,
for example, I had mine sent to an AOL address I have.
When you receive that email at your other email address t will contain a "temporary password", which you will need to enter at the att.net website.Then click on "change password" and enter your normal bellsouth.net password.

Once signed in, click on "Email" at the top left of screen. You should then see all
your emails by clicking on the "envelope" icon. You can then send emails by
clicking on the word "compose" icon. You can enter your friends email addresses
into the icon that looks like a persons head. Just click on "new contact" and put in
their name and email address and then hit "save". I have not yet figured out how
to import all your contacts email addresses in bulk.

ATT customer support said they are working on the problem of the old
pop.att.yahoo.com server not connecting in your old email program, like
Outlook Express, but they did not know how long it would take to fix the
problem. They said bellsouth.net users started having "not connecting" problems
last October and they have gotten much worse in the last few weeks.

Good luck. It took me 7 hours of messing with this and calling ATT today
to find this fix. ATT support is 800-288-2020 and ask for "web support",
if you need further help with your bellsouth.net email account.

Contributor

 • 

3 Messages

3 years ago


BELLSOUTH.NET  EMAIL PROBLEM - HERE'S THE FIX
March 12, 2018

Anyone with an email address ending in BELLSOUTH.NET is having a problem
connecting to their Pop3 email server. Sometimes it will work but most
times it will not connect and just time out after 60 seconds.

I was told by ATT customer support that the problem is with ATT which controls
all bellsouth.net email addresses. The Pop3 server address is pop.att.yahoo.com
and this will no longer work because Yahoo and ATT have dissolved their
partnership.

THE FIX -
Here is how you can keep and still use your bellsouth.net email address,
but not in the old program you used to access your email, like Outlook Express.

In your web browser just go to www.att.net and then click "SIGN IN" top right of
screen.
Enter your username which is your full bellsouth.net email address, for example,
John123 AT bellsouth.net and then enter your bellsouth.net password below in
the password box. In case it then says that the username and password don't
match, you then have to click on "forgot password" under the password box.
You need to have the "reset password" sent to another email address you have,
for example, I had mine sent to an AOL address I have.
When you receive that email at your other email address t will contain a "temporary password", which you will need to enter at the att.net website.Then click on "change password" and enter your normal bellsouth.net password.

Once signed in, click on "Email" at the top left of screen. You should then see all
your emails by clicking on the "envelope" icon. You can then send emails by
clicking on the word "compose" icon. You can enter your friends email addresses
into the icon that looks like a persons head. Just click on "new contact" and put in
their name and email address and then hit "save". I have not yet figured out how
to import all your contacts email addresses in bulk.

ATT customer support said they are working on the problem of the old
pop.att.yahoo.com server not connecting in your old email program, like
Outlook Express, but they did not know how long it would take to fix the
problem. They said bellsouth.net users started having "not connecting" problems
last October and they have gotten much worse in the last few weeks.

Good luck. It took me 7 hours of messing with this and calling ATT today
to find this fix. ATT support is 800-288-2020 and ask for "web support",
if you need further help with your bellsouth.net email account.

Contributor

 • 

3 Messages

3 years ago


BELLSOUTH.NET  EMAIL PROBLEM - HERE'S THE FIX
March 12, 2018

Anyone with an email address ending in BELLSOUTH.NET is having a problem
connecting to their Pop3 email server. Sometimes it will work but most
times it will not connect and just time out after 60 seconds.

I was told by ATT customer support that the problem is with ATT which controls
all bellsouth.net email addresses. The Pop3 server address is pop.att.yahoo.com
and this will no longer work because Yahoo and ATT have dissolved their
partnership.

THE FIX -
Here is how you can keep and still use your bellsouth.net email address,
but not in the old program you used to access your email, like Outlook Express.

In your web browser just go to www.att.net and then click "SIGN IN" top right of
screen.
Enter your username which is your full bellsouth.net email address, for example,
John123ATbellsouth.net and then enter your bellsouth.net password below in
the password box. In case it then says that the username and password don't
match, you then have to click on "forgot password" under the password box.
You need to have the "reset password" sent to another email address you have,
for example, I had mine sent to an AOL address I have.
When you receive that email at your other email address t will contain a "temporary password", which you will need to enter at the att.net website.Then click on "change password" and enter your normal bellsouth.net password.

Once signed in, click on "Email" at the top left of screen. You should then see all
your emails by clicking on the "envelope" icon. You can then send emails by
clicking on the word "compose" icon. You can enter your friends email addresses
into the icon that looks like a persons head. Just click on "new contact" and put in
their name and email address and then hit "save". I have not yet figured out how
to import all your contacts email addresses in bulk.

ATT customer support said they are working on the problem of the old
pop.att.yahoo.com server not connecting in your old email program, like
Outlook Express, but they did not know how long it would take to fix the
problem. They said bellsouth.net users started having "not connecting" problems
last October and they have gotten much worse in the last few weeks.

Good luck. It took me 7 hours of messing with this and calling ATT today
to find this fix. ATT support is 800-288-2020 and ask for "web support",
if you need further help with your bellsouth.net email account.

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