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6.7K Messages

Wed, Aug 9, 2017 6:17 PM

Bellsouth.net Email - Help, Questions and Answers

Troubleshooting Bellsouth & SBCGlobal Email Addresses

 

Announcement

 

AT&T is making your email experience more secure. A part of this change is a prompt requesting you re-enter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change. 

 

Can’t sign in or Forgotten Password:

If you have a current AT&T internet account that is tied to your email, you can change or reset your password by performing the following:

  1. sign in to your AT&T account.
  2. Select Profile > myAT&T sign in Password.
  3. Enter and save your password information.

If you have a free email account, you can reset the password at our email reset page.

  1. Go to Forgot Password page.
  2. Enter your User Name/ email address.
  3. Enter your Last Name.
  4. Follow the prompts.

If you are unable to change your password using the steps above, please chat with us.

 

Heads Up: If the last name on record does not match, the password reset option may not work. If you have an old billing statement, please verify what name you used.

 

Bellsouth.net and SBCGlobal.net sign in Issues

Maintenance Announcement

Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device

  • Accept the mismatch to update the SSL certificate for the e-mail to work as normal.
  • If there is no option to accept the certificate, remove the e-mail account and set it up again.
  • For older Android devices without auto-setup change the following settings. 
Incoming Mail Server (IMAP)
  • Server - imap.mail.att.net
  • Port - 993
  • Requires SSL – Yes
Outgoing Mail Server (SMTP)
  • Server - smtp.mail.att.net
  • Port - 465 or 587
  • Requires SSL - Yes
  • Requires authentication - Yes
  • Your sign-in info:

E-mail address - Your full e-mail address (name@domain.com)

Password - Your account's password

Requires authentication - Yes

 

Mailbox Woes

If you are using a client like Outlook, Thunderbird, or Apple Mail, make sure to use the IMAP settings to access your email.


Settings:

Incoming Mail Server: imap.mail.att.net
Outgoing Mail Server: smtp.mail.att.net

If you need more information your client settings? Visit our Update Email Server Settings link.


Email Will Not Sync? - Disabling the firewall may resolve this.. - varies by device, browser, and virus protection software. Please check your owner's manual to perform this. This to only be done if trying to connect with a client. Before attempting this, make sure you can sign into webmail. We recommend this as a last resort.

 

ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Contributor

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2 Messages

3 years ago

I have an email that was originally given to me by Bellsouth.  However, I was eventually turned over to Yahoo.com and ATT.  However my email has been portable.  However, I cannot log-in to my email account. Yahoo mail does not recognize my email address. 

marie1

Contributor

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1 Message

3 years ago

My email is sbcglobal.net, I had the pwd saved but in hurricane swiped it out....now it re-routes to AT&T.....I am not able change my password ...do not remember my security password.

 

I call and spoke to an customer service agent and was told that I would be issued a temp password,  after almost 45 min the line dropped.

robros

Teacher

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12 Messages

3 years ago

Hi. What happens to my legacy bellsouth.net email address (being used 20 years) after I cancel my Uverse account? Is there anything I should do to keep it (for free)? Thanks.

Brand User
ATTHelp

Community Support

 • 

140.3K Messages

3 years ago

Yes, you would be able to keep the email, please take a look at this article for more details. If you have further questions. Click here to send us a private message, please include your account number and the phone number that is on the account.

-BrandonP, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
robros

Teacher

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12 Messages

3 years ago

Thank you, Brandon!
Roberto

Contributor

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1 Message

3 years ago

Contributor

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1 Message

3 years ago

all I want is my messages. what should I do

Contributor

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1 Message

3 years ago

I can see my email from my IPhone, and it takes my password just fine.  But I need to email with some attachments from my laptop, but cannot get it to take the password and go around in circles proving I am not a robot.  What has happened to cause laptop access to disappear and how can I access my sbcglobal email from my laptop??

Brand User
ATTHelp

Community Support

 • 

140.3K Messages

3 years ago

Sorry to hear of the trouble you are having with email. We will be glad to help. To assist further, we need to gather more information. Click here to send us a private message, please include your account number and the phone number that is on the account.

-BrandonP, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

 • 

21 Messages

3 years ago

This did not work for me.  Whether I use att or yahoo for the server, it says my email or password is incorrect.  I know it is not becuase I use it to log on to https://mail.yahoo.com/?.partner=sbc#mail

The support team on phone, chat and in person have all tried the settings as well and could not get my email to work on my mobile devices. I tried Yahoo app,and iphone app.  What other apps can I use for mobile email? Or do I just need to change providers?

Contributor

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1 Message

3 years ago

I cannot log into my bellsouth.net email account. Says wrong id or password. I have changed password and get same results. Help!

Community Support

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2.5K Messages

3 years ago

Hi @jm8772426,

 

Sorry to read of the trouble you are having with your email. I moved your post to this thread. It has troubleshooting information that should help. 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

1 Message

3 years ago

I have 2 bellsouth.net email accounts and I have used one for all my ordering things and confirmation emails and 2 weeks ago I was somehow locked out of my account because I put in my log in stuff as usual but it kept saying I was putting in it wrong.  I clicked forgot password and it said it was sending my a temporary password but what they did was actually lock my wife out of our regular account for paying the bill and when we got the temporary pass word she can get in to pay the bill but I still can't get into my email. Please help.

 

Tutor

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1 Message

3 years ago

I have a problem to log into the Yahoo account  @sbcglobal.net.  How can I fix this problem?  It has been months trying to fix this this problem and always take me to MY AT&T account.   Please I need help!!!

Contributor

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1 Message

3 years ago

When I tried to access my bellsouth.net E-mail on my Iphone and my desktop computer on Saturday, Jan 6 I received a message telling me that I needed to log-in.  I did this on my Iphone and on my desktop and got an error message that my password was incorrect.  I know I put in the correct password, so I assumed Yahoo was prompting me to update my password.  I tried to change my password on Yahoo but it wouldn't allow me to without verifying through my phone that the E-mail belonged to me.  This is a problem because my bellsouth.net account is 19 years ago and it's not linked or attached to my current cell phone.  19 years ago this bellsouth.net account was linked to my home phone number, and when I tried to enter that number Yahoo didn't recognize it.  It appears that my E-mail address isn't linked to anything that Yahoo can identify so I am unable to access my E-mail or reset my password.  How can I reset my password?

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