Community Support
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6.7K Messages
Bellsouth.net Email - Sign-in Help, Questions, and Answers
Troubleshooting Bellsouth & SBCGlobal Email Addresses
Announcement
AT&T is making your email experience more secure. A part of this change is a prompt requesting you re-enter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change.
Can’t sign in or Forgotten Password:
If you have a current AT&T internet account that is tied to your email, you can change or reset your password by performing the following:
- sign in to your AT&T account.
- Select Profile > myAT&T sign in Password.
- Enter and save your password information.
If you have a free email account, you can reset the password at our email reset page.
- Go to Forgot Password page.
- Enter your User Name/ email address.
- Enter your Last Name.
- Follow the prompts.
If you are unable to change your password using the steps above, please chat with us. Please note, if you are unable to verify the account, we will be unable to reset your password. Think about it this way, if someone contacted us pretending to be you and did not know the security questions, would you want them to have access?
Heads Up: If the last name on the record does not match, the password reset option may not work. If you have an old billing statement, please verify what name you used.
Bellsouth.net and SBCGlobal.net sign in Issues
- Clear cache and cookies – sometimes old data can cause sign-in issues. Clearing cache and cookies is recommended. Instructions for: Internet Explorer, Safari, Google
- Update your browser – some features and settings require the latest version of the browser to operate correctly. To Download: Microsoft, Safari, Google
- Disable browser tools or add-ons - varies by device and browser. Instructions for: Internet Explorer 11, Safari, Google
- Make sure Java is up-to-date - https://www.java.com/en/download/
Maintenance Announcement
Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device
- Accept the mismatch to update the SSL certificate for the e-mail to work as normal.
- If there is no option to accept the certificate, remove the e-mail account and set it up again.
- For older Android devices without auto-setup change the following settings.
| Incoming Mail Server (IMAP) |
|
| Outgoing Mail Server (SMTP) |
E-mail address - Your full e-mail address (name@domain.com) Password - Your account's password Requires authentication - Yes |
Mailbox Woes
If you are using a client like Outlook, Thunderbird, or Apple Mail, make sure to use the IMAP settings to access your email.
Settings:
Incoming Mail Server: imap.mail.att.net
Outgoing Mail Server: smtp.mail.att.net
If you need more information your client settings? Visit our Update Email Server Settings link.
Email Will Not Sync? - Disabling the firewall may resolve this.. - varies by device, browser, and virus protection software. Please check your owner's manual to perform this. This to only be done if trying to connect with a client. Before attempting this, make sure you can sign into webmail. We recommend this as a last resort.
ChrisZ, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
schrist83
Contributor
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2 Messages
5 years ago
The same thing is happening to me now. It is a nightmare trying to get customer service to help. If you figure out how to get back into your email I would love to know who you called to help. Thanks. Good luck.
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schrist83
Contributor
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2 Messages
5 years ago
I am living the same nightmare now. Good luck. I would love to know how you got someone to help.
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Andywatkins
Contributor
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2 Messages
5 years ago
When I receive an email, I also receive a separate email that says failure to delivery message with a strange email address? Help
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Andywatkins
Contributor
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2 Messages
5 years ago
When I receive an email, I received a separate email that states a delivery error message with a strange email address?
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mrussell09
Contributor
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2 Messages
5 years ago
Is there a phone number we can call to get help troubleshooting?
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jcraigcx
Tutor
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4 Messages
5 years ago
Same. Passwords stopped working on 2/5/19. I did not change my password - it just stopped working. So I go through the process to reset anyway. Security questions don't work. So I log into master account, browse to sub-accounts, find the one that needs to be reset, but get the message that I don't have permission to reset because its linked to another account. This is ridiculous.
Chatbot tells me to login using the account that needs to be reset. Really? If I could login to that account I wouldn't need to reset it.
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jasonb_1
Mentor
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53 Messages
5 years ago
Is there a way to upgrade from an sbcglobal.net account to an att.net account?
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B51745B
Contributor
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2 Messages
5 years ago
THANKS!
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williameugene71
Contributor
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1 Message
5 years ago
I am begging for help to access mu bellsouth email
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GordonHopeJr
Contributor
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1 Message
5 years ago
we have been trying to sign on to get our Email and still can't on
do we have to lose all our email for @bellsouth.net this is what we have use as long as we can remember.
Thank you,
Gordon Hope
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