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ksenor

Teacher

 • 

13 Messages

Wed, Mar 27, 2013 4:16 PM

AT&T.net Mail - Unable to sign-in / load chat/messenger

This problem started yesterday out of the blue...

 

I am able to log on to my att/net email account and use all of the functions except I am unable to load the chat and get signed on.  When I click on the dropdown and select available, it says loading chat and then after 10 seconds or so goes back to offline.  This is happening in both FireFox 19.0.2 and IE 8.

 

Thanks for any help you can provide.

Kevin

Responses

Voyager

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2 Messages

8 years ago

Jamileh,

Would it be possible for you to recommend Yahoo! send a note to its users stating they are working on this issue?  Then again it would be nice for them to send a note when the issue has been resolved.

Thanks.

mamntfca

Teacher

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8 Messages

8 years ago

I guess there is not going to be a fix,update or explanation.

I still can not load the chat.

AND I never recieved a PM response either.

Not sure I would need one to just tell me "its being looked into"

Oh well... guess I'll have to move on.

Contributor

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3 Messages

8 years ago

Does anyone know when this problem will be solved? It's been almost 2 weeks now that I can't change my chat status to available. It keeps going back to offline. This is really frustrating.

Contributor

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1 Message

8 years ago

Same story as everyone else, used to able to text through chat, now can't change status from offline - been waiting for a fix to be posted - but, nothing yet.  AT&T what is the problem?

jamileh

Former Community Manager

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5.2K Messages

8 years ago

I'm sorry but I don't have any update other than the one I posted on the 12th. When I have news, I'll post it here. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Voyager

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1 Message

8 years ago

Having the same issue for 3 weeks.  Is this ever going to be fixed?

Contributor

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1 Message

8 years ago

Having the same issue as well, Using yahoo messenger on phone till resolved which I hope is soon!!! 

Thanks!

Vicky

Contributor

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1 Message

8 years ago

I have the same problem for weeks - unable switch from "Offline" to "Available"

Voyager

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2 Messages

8 years ago

Been having the same issue for about 3 weeks. Annoying!Smiley Mad

Tutor

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6 Messages

8 years ago

To all,

 

I have been experiencing the issues with no Webmail Chat since early may.

 

The issue to my best guess is Between "at&t" and YAHOO webmail.

 

Let me explain, I have two more NON-merged Yahoo accounts and Webmail Chat works F.I.N.E..

 

Yahoo REQUIRES you to upgrade to its Newest Webmail, but "at&t" merged (yahoo) is blocked from upgrading by at&t.

 

The only solution is to Drop your Merged Yahoo account, unless you can get Unmerge the account.

 

I have read how to accomplish this, but at&t has removed all the unmerge account links.

 

cturk2@yahoo.com

 

PS they want to send you to a 3rd party to resolve this for $80 dolllars. Guess what they cant fix it either, neither unmerge your account or get your "att yahoo" account Webmail upgraded.

 

Quit focussing on the users computer, YAHOO chat works great on NON "at&t yahoo" accounts.

Tutor

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6 Messages

8 years ago

Well shut my mouth, Excerpt from Support Chat session just a few minutes ago

 

Smiley Surprised

********************

Thank you for contacting AT&T, my name is Raveen. Mr. ***

Raveen (***)

Mr. ***, this is a known issue with the Yahoo messenger.

Raveen (***)

The Yahoo technicians are working on it, to get the issue resolved.

Raveen (***)

All the Yahoo related issues, will be resolved by the 27th of this month

******************

 

TRON:  "END LINE"Smiley Frustrated

 

{Personal content removed for your safety}

Tutor

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6 Messages

8 years ago

att finally fessed up and said it is an issue between att and yahoo

Tutor

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6 Messages

8 years ago

That is not the current issue.

 

The issue was a change by Yahoo (03/01/2013) in its Webmail application not ported to att Webmail users

bar-j700

Scholar

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84 Messages

8 years ago

how about more like almost 3 years this had been going on and off

Community Support

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2.5K Messages

8 years ago

Hi bar-j700,

 

Just wanted to check in and let you know that we received your private message. One of our managers will be reaching out to you.

 

Thanks!

 

Nicole K.

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