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Teacher
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13 Messages
AT&T.net Mail - Unable to sign-in / load chat/messenger
This problem started yesterday out of the blue...
I am able to log on to my att/net email account and use all of the functions except I am unable to load the chat and get signed on. When I click on the dropdown and select available, it says loading chat and then after 10 seconds or so goes back to offline. This is happening in both FireFox 19.0.2 and IE 8.
Thanks for any help you can provide.
Kevin
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Accepted Solution
Official Solution
k9jdk
Scholar
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251 Messages
8 years ago
Last year I had problems w/messenger - email worked fine. Noticed Messenger wouldn't appear in the left panel occasionally.
Fixed when I clicked on my Profile ( it would appear in a new tab in my browser ) then restarted web mail. Seems like there needs to be a "connection" between your Profile and the Web Mail client, which *should* happen when one starts their web mail client.
A quick check - if your profile photo appears on your web mail client, you're probably OK. If not, follow the bouncing ball in the above paragraph.
For me, the problem has not reappeared for quite some time now.
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jamileh
Former Community Manager
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5.2K Messages
8 years ago
I just attempted to load the chat and it worked just fine. Perhaps this was a momentary issue.
Can you please try again and let us know if you're still having the same issue?
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
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ksenor
Teacher
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13 Messages
8 years ago
Thanks
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jamileh
Former Community Manager
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5.2K Messages
8 years ago
Is this at work or at home? If it's at work, perhaps your employer has changed your proxy and no longer allows chat based programs?
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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becjt
Contributor
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2 Messages
8 years ago
I cannot access my chat from work or home for my email and that was the best feature
. It has been going on all week. PLease help!
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jamileh
Former Community Manager
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5.2K Messages
8 years ago
Will you please make sure your Adobe Flash player is up to date? http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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ksenor
Teacher
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13 Messages
8 years ago
Now today, I can log on to chat using IE8 but not able to do so with Firefox (my preferred browser).
Very strange
Thanks for your help with this issue, Jamileh
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jamileh
Former Community Manager
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5.2K Messages
8 years ago
Thanks for the update ksenor.
I'm doing a bit more research on this as it may be something we need to talk to Yahoo about but I'm glad you're able to access chat again!
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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ksenor
Teacher
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13 Messages
8 years ago
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ksenor
Teacher
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13 Messages
8 years ago
Here is how to clear history for future searches...
http://www.wikihow.com/Clear-Your-Browser%27s-Cache#Firefox
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jamileh
Former Community Manager
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5.2K Messages
8 years ago
Great advice.
becjt - can you try this and let me know if it resolves your issue?
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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becjt
Contributor
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2 Messages
8 years ago
updates Adobe and cleared history. Still Nothnig:( I'll check again at home tonight.
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jamileh
Former Community Manager
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5.2K Messages
8 years ago
Okay, let us know.
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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ksenor
Teacher
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13 Messages
8 years ago
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plapello
Contributor
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1 Message
8 years ago
Same here. It stopped working, then out of the blue started to work again, and now just today stopped working again.
Somewhere, there is a link problem and the in mail shat is not communication with something.
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