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ATTU-verseCare

Community Support

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6.7K Messages

Wed, Aug 24, 2016 2:21 PM

att.net Login Issue

Hello all,

 

We are aware of an email issue that is preventing our members from logging in. We do not have a time-frame this will be resolved but our teams are actively working to address this.

 

Logging in using login.yahoo.com is a workaround.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Accepted Solution

Official Solution

Community Support

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6.7K Messages

4 years ago

Logging in using login.yahoo.com is a workaround.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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8 Messages

4 years ago

I, too cannot access my att.net email account. I have created a new one, but need my old account opened. I keep getting the message " Your Att account settings are out-of-date". I do not know how to update or if this will remedy my problem. I really need HELP! I have been on the phone numerous times with att. reps., but still do not have email.

Contributor

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1 Message

4 years ago

My problem isn't related to the others. My ID IS TOTALLY DISABLED WITHIN ICLOUD APPLICATIONS. This means I cannot update my paid and FREE APPS ; nor can I purchase any new ones!!!!! This is A BAD BAD BAD SITUATION!!!! I've gone to the AT & T store, called apple , and afraid there's nothing else anyone can do! I keep getting new 2 factor #'s. (They don't work). New Apple I.D.'s. Don't work......they always say "wrong code wrong ID. If anyone out there can PLEASE TELL ME IF THEY've had this problem pls text me back. I would Be totally grateful forever?

Contributor

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3 Messages

4 years ago

Login.yahoo.com is not workinging either. All i get is popup warning" We're experiencing some technical difficulties... We're sorry but att.net Mail can't load due to a temporary error. You can try back again shortlt, or visit our help pages for ways to troubleshoot the issue Tempoeray error 2"

A am now on day four of not being able to gain access to my email, on the web, or my usual email client, MS Live.

 

 

Contributor

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2 Messages

4 years ago

Ihave been unable to log in to my email for over 5 days.I have called and talked to many diffrent people at att and the tell me to call back in 24 hrs.if proble is not resolved.[Per Guidelines:  Keep it Relevant and Appropriate]..I would like a refund .

Contributor

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2 Messages

4 years ago

I think I would like some kind of compensation or deduction from my bill for a service that does not work half the time even using the work around.please advise me if this is possible.

Contributor

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1 Message

4 years ago

You should train your customer service reps what they should say to customers with this problem. I was down for five days. Each time I called they told me "the password reset function is down and call back in a couple hours". Ridiculous. Finally a Tech Support person was able to direct me to yahoo, after sending me a temporary password. I was able to login and reset my password and get to my att.net email. It is also very hard to understand your employees because of the very thick accents they have. No fault of their own and give them credit, but I have hearing loss and find it hard to understand perfect english. Throw in a Slavic or Asian accent and forget it.

Tutor

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7 Messages

4 years ago

 

This is the 2nd incident...previous one in Oct/Nov. 2016 that was resolved.

 

On 12/28/16 Prompted to reset password...I did this ...then was prompted to go to a desktop computer to update yahoo account.

When I tried to log in with my new password....got message that email disabled and I needed to get parental permission.

Please help me!

 

 

Brand User
ATTHelp

Community Support

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127K Messages

4 years ago

Hi @mabannister,

 

To the right, you will see a link called email login woes. Information there should help.

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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7 Messages

4 years ago

 
No success....changed password and still get this ...same as in Oct/Nov 2016. Eventually, don't know if ATT or Yahoo fixed but I was able to access my account about a week later (appx 11/8/16)...Barry at ATT cares helped me...please note I set up another account at yahoo.com so I could continue communicating (set up in Oct 2016) and I DO NOT want this one affected uncpharm@yahoo.com (this is now my primary email).

AT&T Yahoo! services suspended

You no longer have access to your AT&T Yahoo! account uncpharm@bellsouth.net because your AT&T Yahoo! Internet services have been suspended. If you are under 13 years of age, your parents need to re-approve your access to your email account and other AT&T online services. Your parents can log in with their User ID (sbann@bellsouth.net) to give that approval.

Brand User
ATTHelp

Community Support

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127K Messages

4 years ago

Hi @ mabannister,

 

Is this a sub account by chance? Also, have you attempted to change the password in an update version of Chrome? We have been seeing these issues and using Chrome to reset the password has resolved most issues.

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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7 Messages

4 years ago

It is a subaccount. I will try the chrome solution when I return home...if not success...I will be in touch...I have been reading that the bellsouth.net server is down....is this true? I am very frustrated twice in less than 3 months...same problem.

Brand User
ATTHelp

Community Support

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127K Messages

4 years ago

Hi @mabannister,

 

If the account is suspended, you have to log into the primary account to resolve this and unsuspend it from there. We are unable to perform this.

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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7 Messages

4 years ago

Someone did unsuspended it in November....can you look back at the history of this account? Barry was the person that did it I can copy/paste the interaction if that is necessary....it is an account I've had for at least 15 years...I am divorced for 10 years and it is a subaccount under my ex spouse's account but I do have ATT home service (phone) . There has to be a way to do it this time if it was done just 2.5 months ago...the question is why it keeps happening?

Tutor

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7 Messages

4 years ago

Here is the reply in November from Barry at ATTCares:

 

Hey Mary, 

I was able to locate the account that this is located under and authenticate it. I don't show that the email is locked but we can reset the password if you would like?

BarryR - U-verse Social Media Manager
6am - 3pm CST Tuesday - Saturday

 

Can't you duplicate what he did?

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