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New Member

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3 Messages

Tue, Feb 18, 2020 5:25 AM

att.net email requires password reset every time I log in

How do I stop having to enter a new password every time I log in. I use the same password each time and each time I get a notice from att that my password has been reset. This has been going on ever since I set up a new email address, using att.net, and I am really tired of it. How can I prevent this from happening every day?

Responses

Brand User
ATTHelp

Administrator

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111.6K Messages

a month ago

We'd love to help you with your email sign in concern, @txbev.

What device are you using? Did you save the password on the device?

We suggest that you clear cache on your device, update your browser, refresh your device, reset your email password and save it on your device to see if that helps.

Let us know if you need further assistance or if you need anything else!



Yetty, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

It appears that the problem is somehow connected to IE-11. It doesn't happen with Edge. But doing all the above didn't change anything with IE-11 and I would prefer to use that browser.

Brand User
ATTHelp

Administrator

 • 

111.6K Messages

a month ago

We are happy to help @txvev. It seems that your browser settings on IE-11 is not remembering your passwords.  It could be that it is keep some cookies that are causing your issue.

 

You might try clearing your cache and cookies and forgetting passwords for all time.

 

Please let us know if that helps.

 

If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!

 


Lafayette, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

@ATTHelp -- I have cleaned the cache and all cookies, and it did not help.

After logging in, this is the page I get: https://loginprodx.att.net/commonLogin/igate_edam/login.do -- This makes me log in again, and enter a "new" password (I've just entered the same one I used to get to that page) and then I get to the email.

That is the same page I've been getting. There has to be a way to log in, and then go directly to the mail.

Appreciate any help you can provide.

Brand User
ATTHelp

Administrator

 • 

111.6K Messages

@txbev

 

Please try signing in to your AT&T email with Google Chrome and Mozilla Firefox so we can determine if the problem is solely with the IE browser.

 

Aminah, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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