New Member
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3 Messages
att.net email requires password reset every time I log in
How do I stop having to enter a new password every time I log in. I use the same password each time and each time I get a notice from att that my password has been reset. This has been going on ever since I set up a new email address, using att.net, and I am really tired of it. How can I prevent this from happening every day?
ATTHelp
Community Support
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231.4K Messages
4 years ago
We'd love to help you with your email sign in concern, @txbev.
What device are you using? Did you save the password on the device?
We suggest that you clear cache on your device, update your browser, refresh your device, reset your email password and save it on your device to see if that helps.
Let us know if you need further assistance or if you need anything else!
Yetty, AT&T Community Specialist
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ATTHelp
Community Support
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231.4K Messages
4 years ago
We are happy to help @txvev. It seems that your browser settings on IE-11 is not remembering your passwords. It could be that it is keep some cookies that are causing your issue.
You might try clearing your cache and cookies and forgetting passwords for all time.
Please let us know if that helps.
If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!
Lafayette, AT&T Community Specialist
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roxanne421
New Member
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4 Messages
2 years ago
It's been happening to me too--on Chrome, Firefox, and even my iphone. It doesn't matter if I enter the same password--sooo annoying!
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tonydi
ACE - Guru
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9.9K Messages
2 years ago
I'm moving this entire post to the Email forum.
@roxanne421 Now that you're in the right forum, take a look at the list of posts and you'll see you have a little bit of company on this matter. 😁
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ATTHelp
Community Support
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231.4K Messages
2 years ago
We're here to assist with your email password, @roxanne421!
Have you cleared the cache and cookies of your browser/device? Doing this can clear any settings that may be causing the issue to occur. You can do so by finding the steps for your respective browser/device in our article that covers Clearing your browser's Cache and Cookies.
While you do that, can you let us know if you are seeing any error code ro anything of the sort? The more information we have, the better we can assist.
We look forward to hearing from you!
CalebP, AT&T Community Specialist
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roxanne421
New Member
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4 Messages
2 years ago
Oh, yes, I've done that (and make it a habit of doing so). The other thing is, even if I've just logged in once (using the correct password), I get a notice saying that I've logged on too many times and then I have to click "forgot password" and get a link to change it. I just change it to the same one everytime and it lets me in. So annoying!
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ATTHelp
Community Support
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231.4K Messages
2 years ago
Thanks for the additional information, roxanne421.
This is part of on ongoing trend that we're working to resolve. You can get more information about why this is happening and what we're doing to fix it in our article that discusses the dreaded 205 error code.
In the meantime, please continue to reset your password when prompted. If you need help with anything else, just let us know.
Thank you for visiting the AT&T Community Forums.
Aminah, AT&T Community Specialist
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a33nitsuj
New Member
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1 Message
2 years ago
I am having the exact same problem... been having the problem for over a year now. It does not matter which browser I use.
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fweesner
New Member
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1 Message
2 years ago
I have same problem. The detail error says I have tried to sign in too many times, I guess ONCE is too many. It occurs every 2 weeks over the last year. The 2 weeks is because that is the checkbox - (keep me signed in for 2 weeks). This expires, then entering the password again won't work. You have to go through reset hassle. "clearing cache" etc has NOTHING to do with it. I think it might be an issue with having the yahoo mail app on my phone, and accessing via yahoo on the computer.
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roxanne421
New Member
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4 Messages
2 years ago
Nothing to do with where you use the app, mine happens using my laptop. It's terribly annoying!
ATT, pls. fix this!
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