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Contributor

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1 Message

Sat, Oct 5, 2019 7:17 PM

att.net email keeps making me set personal password every time I try to login

every time I try to log on to browser based mail I run into this:

login screen comes up, I enter email and password. Then it takes me to a screen that wants me to “set personal password”  - even if I do set a new password, or put same password, into the screen, it will come back through this process again next time I try to log on. This is getting extremely frustrating

This happens with multiple email accounts

Responses

Brand User
ATTHelp

Community Support

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137.2K Messages

a year ago

Hello there @dknutson.

Let's work together on this!

How long have you noticed this happening? Did anything change with your email prior to this, such as having your password reset by an AT&T representative over the phone or in a chat?

Have you tried using the Forgot Password process to reset your password manually, and then see if you still get this loop?

We look forward to your reply so we can help as best we can!

Alexander, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

a month ago

I know this post is from a year ago, but I’m having this issue right now. I’ve been through a dozen passwords. I had it linked to iOS mail then it just stopped working and asked me for a password. I logged into my same account via Safari and got in. I even clicked the 2 week button. Now I’m back to square one. This email account is for my business. 

(edited)

Brand User
ATTHelp

Community Support

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137.2K Messages

a month ago

We are here to help with your Email client, @nmhornung,

 

There has been a security update for using AT&T Emails with Email Clients. You will need to add a Secure Email Key or OAuth to be able to check your Email using an Email client.

 

Let us know if this helps.

 

 

Max, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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