Need to update email settings?
dknutson's profile

Contributor

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1 Message

Saturday, October 5th, 2019 7:17 PM

Closed

att.net email keeps making me set personal password every time I try to login

every time I try to log on to browser based mail I run into this:

login screen comes up, I enter email and password. Then it takes me to a screen that wants me to “set personal password”  - even if I do set a new password, or put same password, into the screen, it will come back through this process again next time I try to log on. This is getting extremely frustrating

This happens with multiple email accounts

Community Support

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230.4K Messages

4 years ago

Hello there @dknutson.

Let's work together on this!

How long have you noticed this happening? Did anything change with your email prior to this, such as having your password reset by an AT&T representative over the phone or in a chat?

Have you tried using the Forgot Password process to reset your password manually, and then see if you still get this loop?

We look forward to your reply so we can help as best we can!

Alexander, AT&T Community Specialist

New Member

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1 Message

3 years ago

I know this post is from a year ago, but I’m having this issue right now. I’ve been through a dozen passwords. I had it linked to iOS mail then it just stopped working and asked me for a password. I logged into my same account via Safari and got in. I even clicked the 2 week button. Now I’m back to square one. This email account is for my business. 

(edited)

Community Support

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230.4K Messages

3 years ago

We are here to help with your Email client, @nmhornung,

 

There has been a security update for using AT&T Emails with Email Clients. You will need to add a Secure Email Key or OAuth to be able to check your Email using an Email client.

 

Let us know if this helps.

 

 

Max, AT&T Community Specialist

New Member

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1 Message

3 years ago

So, now a 2 month post, but this is my situation although there are no business accounts or client involved - was just “dropped” on iPad, tablet and iPhone by att. Saying needed to put in password. Created a new password (several times) as asked and can sign into the account on yahoo.mail just fine but when trying to add the account on each device I have the same problems as this post from a year ago and 2 months ago. Please help me get back online with my emails!

New Member

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1 Message

2 years ago

Same thing is happening to me. Computer is making me change the password, saying I've tried logging in too many times (on first or second attempt). After I create a new password, computer stops syncing with my Iphone even after changing the password to match. So frustrating. 

New Member

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1 Message

2 years ago

I'm having the exact same problem. Have had to change my password like six times now due to too many logins and I have a saved password and only logged in once!

ACE - Guru

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9.9K Messages

2 years ago

@Goatdennis   Please create a new post over in the new Email forum. Thanks!

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