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jpsantos121's profile

Contributor

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2 Messages

Thu, Feb 14, 2019 10:51 PM

Att.net email hacked

Hello @ATTCares 

 

My att.net account has been hacked and the hacker has changed my password, as well as my recovery email. I tried looking up a phone number or email to contact AT&T to help me recover my account and I can't seem to find one. The support section hasn't been very helpful either. Can I please get some assistance as soon as possible as this is extremely important?! 

 

Thank you!

_xyzzy_

Expert

 • 

15K Messages

3 y ago

Does the fact that you know your recovery email has been changed mean you can get into your myAT&T profile?  Or just that using something like Forgot ID/Password to send the temp password went to some place other than your recovery email address (which I hope isn't the email address for the account you are trying to recover).

 

If you can get into your myAT&T profile you should also change your security questions.

 

Requisite question these days; do you have a legacy account (e.g. sbcglobal.net, pacbell.net, bellsouth.net, etc., i.e., any att domain other than att.net)?

 

If you can't find a way back in then call the Digital Assistance Center (877-273-2728).

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