Need to update email settings?
ATTHelpForums's profile
Community Support

Community Support

 • 

2.6K Messages

Wed, Aug 1, 2018 3:56 PM

Closed

AT&T New Mail

New_Email.jpgStarting September 5th, 2018 all .net ‘webmail’ customers will start to receive notifications about an upcoming email upgrade starting in October.  This new mail experience only affects ‘desktop’ webmail users and will include a more responsive ‘search’ capability, easier to use ‘settings’ menu, overall improved views, and much more!

 

FAQ:

When will I upgrade?

AT&T New Mail will begin to rollout to AT&T users October 2018.

 

Do I have to upgrade?

Yes, the planned upgrade will affect all desktop webmail users. 

 

What is changing?

Only the user interface for ‘desktop’ webmail.  The new email upgrade is designed to take advantage of today’s more modern and supported browsers.

 

What must I do to prepare for the upgrade?

The upgrade is simple - nothing in your email, folders, notes, calendar, or address book is changing. Your mailbox is only upgrading to a new and improved look and feel.  

 

If you’re using FireFox, Chrome, and/or a Mac based browser, just sit back, and relax. If you’re currently using Internet Explorer and or a Microsoft Edge browser older than 15.x then please upgrade your browser to a supported browser.

 

Helpful links are provided below:

  

Why are you telling me now?

We want to keep our AT&T mail users informed! We believe it is the right thing to do.

 

AT&TCustomerCare

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Tutor

 • 

4 Messages

3 y ago

May Not Understand Business, But, Darn sure understand Deception, Lies, and
Corruption by Buying Politicians and Deals concerning Pole Attachment Fees.
Because it business doesnt change it. A Crook is a Crook.
84B23F

Teacher

 • 

25 Messages

3 y ago

RE: tracert 107.77.172.39

 

Really need AT&T's network guru here..

 

So, I did a tracert for that mobile IP, and was able to do a direct trace to it...which might be the norm for AT&T...some ISPs don't allow a direct trace to an user.  I'm on satellite...latency times are normal.

 

8   637 ms   633 ms   630 ms  cr2.dlstx.ip.att.net [12.123.16.110]
9   758 ms   640 ms   708 ms  12.122.2.2
10   643 ms   648 ms  1026 ms  cr2.sl9mo.ip.att.net [12.122.2.218]

11   631 ms   634 ms   640 ms  cr2.cgcil.ip.att.net [12.122.2.177]
12   740 ms   640 ms   636 ms  12.83.186.158
13   640 ms   638 ms   921 ms  12.83.186.166
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16   666 ms   692 ms   667 ms  mobile-107-77-172-39.mobile.att.net...

 

What's interesting here is hop eleven above....real interesting...first example below shows a name flip for same IP address, and second example shows an IP address flip with same name as above.

 

1. 2002-May-10, it was gbr4-p90.attga.ip.att.net (12.122.2.177)

 

2. Aug 14, 2015 - cr2.cgcil.ip.att.net [12.122.132.158]   Started on 8/13/2015. Very high latency and outright disconnects. After running a tracert and pathping, I did a little research on the bad hop at it appears this issue has been present for years:
https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=cr2.cgcil.ip.att.net%20wow
Who's responsible? 

 

Visual Tracert shows 12.122.2.177 being in California...you aren't there?  My trace above shows maybe going to Dallas Texas (cr2.dlstx), then maybe to St. Louis, Missouri (cr2.sl9mo), and not sure here (cr2.cgcil)  Chicago??.

 

AT&T's network guru is needed....maybe not related...but

 

Further note, "Are you going through cr1.cgcil.ip.att.net?" - Here is mine, and you can see my issues are not related to *my* provider. Everything is fine until it hits cr1.cgcil.ip.att.net and is scrambled:

 

You live around Chicago?

 

 

 

 

 

Nwatson99

Mentor

 • 

29 Messages

3 y ago

I am in Kentucky and all the IP's traced back to Michigan and Wisconsin when I ran them through my server.

Nwatson99

Mentor

 • 

29 Messages

3 y ago

I already turned everything off and sent it back before getting stuck with the lemon service

tsac

Mentor

 • 

61 Messages

3 y ago

The link name may just be the server supplying the IP to a remote request so it may be common for the name to be seen multiple times. The individual IP address is what is important. The server may have a bank of numbers it uses.

As for the origination being in Dallas TX , ATT is HQ out of Dallas and they also have a major computer center there.

I would suspect they are slowly moving services to TX to eliminate offices. With todays network capability the originating location can be anywhere.

 

12.122.2.177  search today shows the IP in Wichita Kansas so they may be simply reusing the numbers.

I think they also sell lemons in some statesSmiley Tongue

 

84B23F

Teacher

 • 

25 Messages

3 y ago

There is a topic on this subject, and I have posted over there, which is on topic for this issue.

 

I have no further comments here...

tsac

Mentor

 • 

61 Messages

3 y ago

Ok so to me the purpose of any forum is to share ideas and hopefully someone will have an idea that works. Not every comment will be one that works for everyone but usually some parts of the post has something. If you look at other forums you will see just about all long running topics have entries that wander a bit.

Who knows what the qualification some people have. some may even work for a telco and be in a job that supports the network at a tier 3 level.

So if anyone gets upset because people add to their comments and they think they are the only ones who have the answer or their solution is the only one that's right, the rest of us just have to say good for you and quietly keep posting.Smiley Happy  

84B23F

Teacher

 • 

25 Messages

3 y ago

RE: "Ok so to me the purpose of any forum..."

RE: "...12.122.2.177  search today shows the IP in Wichita Kansas..."

 

I'm not "barfing," just mentioning this topic has two different topics...and the "12.122.2.177" topic belongs over here.

 

 

tsac

Mentor

 • 

61 Messages

3 y ago

Ok so  I guess we can't discuss battery life on new cell phones here.

bag phone.jpg

84B23F

Teacher

 • 

25 Messages

3 y ago

RE: "Ok so  I guess we can't discuss battery life on new cell phones here."

 

Under the topic heading of AT&T New Mail, well if so, then this topic would be OK too:-)

 

The answer to the Ultimate Question of Life, the Universe, and
Everything was released with the kind permission of the Amalgamated
Union of Philosophers, Sages, Luminaries, and Other Professional
Thinking Persons.

 

 

 

 

tsac

Mentor

 • 

61 Messages

3 y ago

At least were having fun!!!!

Tutor

 • 

6 Messages

3 y ago

Please, if you want me to use your web based email "app". Stop cramming my inbox with ads that I can't remove! Your "New and Improved" email is neither new nor improved. Just my $0.02 worth

tsac

Mentor

 • 

61 Messages

3 y ago

PRdave,   Do you really think att is reading this forum? All about marketing with the new "improved" att email.

Also if your data plan on a cell phone is limited they make even more money by running you up in use.

Ask if they charge your data use for the ads and you will get no response.

 

Tutor

 • 

5 Messages

3 y ago

They might read it to give them a good laugh, but the service gets worse everyday.  I get multiple cryptic error messages every day and I spend a lot of time watching my little time dot swirling on my browser.  I don't know if it's ATT or the obnoxious Yahoo email and their heavily bias news.
tsac

Mentor

 • 

61 Messages

3 y ago

I think once ATT started to play with the various email services they use and the customer load for email access via their cell phones increased they must have realized their cell sites were overloaded and then the bandwidth reductions started for cell and landline. 

They sent all blackberry users an email telling them to reload their phones on the 22nd of December or suffer loss.

to me that's is the indication they wanted to move all users on this type service to servers with more of their control. Currently Blackberry uses full security encryption and that forces ATT to use servers that they do not control. All they can do is forward the emails to users and limits control.

 I would suspect they are negotiating with Google to move their ATT email users to that service. Once that is done the marketing for ads sent with email will pay for any costs they incur. Then the real fun begins.

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.