AT&T New Mail
Starting September 5th, 2018 all .net ‘webmail’ customers will start to receive notifications about an upcoming email upgrade starting in October. This new mail experience only affects ‘desktop’ webmail users and will include a more responsive ‘search’ capability, easier to use ‘settings’ menu, overall improved views, and much more!
When will I upgrade?
AT&T New Mail will begin to rollout to AT&T users October 2018.
Do I have to upgrade?
Yes, the planned upgrade will affect all desktop webmail users.
What is changing?
Only the user interface for ‘desktop’ webmail. The new email upgrade is designed to take advantage of today’s more modern and supported browsers.
What must I do to prepare for the upgrade?
The upgrade is simple - nothing in your email, folders, notes, calendar, or address book is changing. Your mailbox is only upgrading to a new and improved look and feel.
If you’re using FireFox, Chrome, and/or a Mac based browser, just sit back, and relax. If you’re currently using Internet Explorer and or a Microsoft Edge browser older than 15.x then please upgrade your browser to a supported browser.
Helpful links are provided below:
- For IE 11 Users: https://forums.att.com/t5/AT-T-Internet-Features/Upgrading-your-Browser-from-IE11/m-p/5542801
- For Old Edge Browser Users: https://forums.att.com/t5/AT-T-Internet-Email-Security/Coming-Soon-2/m-p/5548214#M37919
Why are you telling me now?
We want to keep our AT&T mail users informed! We believe it is the right thing to do.
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.