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Community Support

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6.7K Messages

Wed, Apr 19, 2017 3:12 PM

AT&T Internet and Email Security

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There are twice as many cyber attacks in 2017 compared to 2016!

 

Many of these attacks hide in plain site and can look like official communications from companies you use like AT&T or even Netflix. Check out our AT&T Internet & Email Security Resources below to learn how you can keep your online experience safe and resources you can use if your account was affected.   

  

Remember, AT&T will never ask you to send us your personal or account information via email or text message.

 

Free Emails - Wondering if you can keep your email if you cancel? Yes you can! Check out our Can I Keep My Email article. 

 

Internet Parental Controls - Learn what you can do to keep your child's online experience safer

 

Email Troubleshooting - Having trouble with basic function of web mail? A mail client? Check out our Email Troubleshooting article for helpful solutions.


The Internet and Virus Protection - Learn how to Protect Your Computer from security threats like viruses and spyware.

 

Protect your network - Keep your network safe and make sure no one is using your connection that should not be.

Your Browser - Keep your browser running smoothly by clearing your cookies, cache, and history

Think You Were Hacked? - Recover your now account and learn how prevent future attacks.

Spam - Getting email from people you do not know or just want to block a contact? Check out what you can do to stop spam!.

 

Fraudulent Emails - Did you get an email from us and not sure to it's authenticity? Learn how to spot and report them

 

Fraud & Security - Have a fraud concern? Check our Fraud & Security Resources to learn what you can do to keep not only your AT&T account safe, but others you may have. 

  

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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6.7K Messages

3 years ago

Have you been Hacked? Think you have a virus? Have a security concern? Check out our links above to learn how to address you concern! 

 

ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

 

received call of winning a prize and i gave out my email address before i realized it may be a "hacker" or scam. How do handle this error?  Should i change my email address? 

skrypon

Teacher

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18 Messages

3 years ago

got the same problem. Please help!

Tutor

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5 Messages

3 years ago

people r sending   me email to: norm.eagle@sbcglobal.net I can not get it or open it.  what is wrong?

Tutor

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5 Messages

3 years ago

Has anyone seen my reply?

Tutor

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5 Messages

3 years ago

what is a tag?

Tutor

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5 Messages

3 years ago

why?

Tutor

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5 Messages

3 years ago

kudos

Contributor

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1 Message

3 years ago

i belive i was hacked through my  phone email i was sent a link that looked like att  asking me to  re register my account info  so i did it asked for passwords  & i gave  next day my email was hacked all  contacts where sent  several emails  which i saw in my sent file  asking did they  get my email ? i was told a 2 nd email was sent to all contacts later asking to help me  with money i was stranded in phillipines ? this came from another  account  not mine  i was told by my contacts. Ihave change  my passswords on email & facebook  but the  new emails are still going direct to trash  ??? can i  switch it  back 

Tutor

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6 Messages

2 years ago

Hello buds.

Spam mails occupying my official mail inbox. I am afraid my mail id has been compromised. Can AT&T filter out those ids or do I have to take some step for it? The list of such mails are multi[plying every other day. help please

Community Support

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2.4K Messages

2 years ago

Hi @Margareth,

 

Sorry to read about the spamming issue you are running into. I merged your post into our AT&T Internet and Email Security hub. You will find some great information on how to address this and secure your email. 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

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4 Messages

2 years ago

Spamming bots crawl the mail ids that you had been using for logging into some site. Its better not to use your official mail id for all these casual logins. Make a different mail id for this. for future, unsubscribe from these mail senders. AT&T has to do nothing with it. They have no authority to check all your mails. your firewall might obstruct malwares if any in such mails. but if the content is safe, it is delivered to you for sure.

Contributor

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1 Message

2 years ago

I need to reinstall McAfee thru ATT

Community Support

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2.4K Messages

2 years ago

Hi @ndevilbiss,

 

I moved your post to our security thread. Click on the virus protection link and you will be guided to a page to download McAfee.

 

If you have other questions or concerns, feel free to search the forums  using the search bar above. There are a lot great solutions posted by our ACE's, community uses, and community specialist.

 

ChirsZ, AT&T Community Specialist  

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

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113.8K Messages

2 years ago

@ndevilbiss, http://go.att.com/733c76b7 has more information and details on how to download McAfee. Please click HERE to provide us with your account information if you need further assistance.


-EricG AT&T Community Specialist.

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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