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Thu, Aug 6, 2020 12:35 AM

ATT email program is absolute junk. won't connect to Outlook, I can't even switch between two accounts on the web page.

For two months, I've not been able to acess my email accounts using Outlook or even the email app on my phone.  I changed the password on everything at the beginning of June and this ATT email program won't let me in. Have changed the password since with assistance from some tech on a phone call which at least allowed me to access the webpage.  still no outlook or phone.  Now it won't even let me switch between accounts I've had for twenty years.


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Community Support


144.9K Messages

6 months ago

We would be happy to help you get your email issue resolved @gerardjs!


AT&T has made your email more secure. In order to use your email with a client such as Outlook as you mentioned, you will need to ensure that you have Created a Secure Mail Key. That should get you logged into your email with Outlook.


We also have information on getting AT&T email on a wireless device to help you with getting it to work on your phone, after you have your secure mail key setup.


Lastly, we have a tool that you could use to help you recover your email. Follow the path for Common Topics > Email Setup and Repair


Let us know if this helps resolve the issue!


Jessika, AT&T Community Specialist


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