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New Member

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3 Messages

Sun, May 3, 2020 3:36 PM

Apple Mail not connecting

Using an old version of Apple Mail (4.6). Until a couple days ago, everything was fine. Now it will not download mail. It will send (I can send and receive mail if I use a web browser, just not via Mail on my Mac.) I'm using inbound.att.net, port 995 SSL. Today, thinking it was security, I finally went and created a Secure Mail Key. I made that my incoming password. I get the Exclamation Point Triangle symbol, which says "The attempt to read data from the server “inbound.att.net” failed."

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Brand User
ATTHelp

Community Support

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124.3K Messages

2 months ago

Let's try to get your apple mail working properly, @KLauderdale.

 

Just to clarify, you are no longer able to login after creating the secure mail key? Have you checked for any system updates on your Mac? Have you cleared cache and cookies on your device?

 

We recommend checking for updates, clearing cache and cookies as some ways to troubleshoot email issues.

 

Please let us know if this helps!

 

 

Elmi, AT&T Community Specialist.

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New Member

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3 Messages

@ATTHelp This doesn't have anything to do with browsers. I can read and send my mail just fine with a browser. And the problem started the day before I created my secure mail key. The problem only occurrs on my old Mac using Apple Mail. There are no more updates for this Apple Mail. Could it be something else involving my account? Everything worked fine until a couple days ago.

Constructive

Employee

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11.6K Messages

if it works fine in a browser and not in apple mail this is an apple mail issue and you should contact apple

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

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124.3K Messages

Thanks for the response, @KLauderdale.

Have you tried to use IMAP instead of POP3 settings for Apple Mail to see if that works instead?

You can use our Troubleshoot and Resolve tool to verify your email client settings. Click on Email Setup and Repair under Common Topics to get started.

Let us know if that works.

John, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

@KLauderdale - were you able to resolve your problem?

Like you I stopped being able to receive emails in early May 2020 on a Mac (OS 10.6.8) in Apple Mail version 4.6. I can send and receive email at www.att.yahoo.com but I can only send email in Apple Mail. I have updated to using POP3 with inbound.att.net (port 995 and SSL and password authentication) and outbound.att.net (default ports [25, 465, 587] and SSL and password authentication) and with a Secure Mail Key but I still don't receive emails.

I am wondering if the problem is that I have a legacy email domain (pacbell.net) or that there may be a problem with my certificates in my Keychain Access app. I have one cert for smtp.mail.yahoo.com (expired 4/1/2020 but marked trusted) and 5 certs for legacy.pop.mail.yahoo.com, all expired but trusted, with the most recent one expiring on May 13, 2020. However certs for smtp.mail.yahoo.com and the most recent legacy.pop.mail.yahoo.com seem to trust all features: only Secure Socket Layer (SSL) and X.509 Basic Policy are marked as "Always Trust".

Thank you, Mark

New Member

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3 Messages

I think my OS (10.6.8) was just too old. In the end, I bought a new Mac (needed one anyway, other was 11 years old) and switched to IMAP (after copying all my old In and Sent Boxes). That seems to have worked. A bit drastic, but I think there were a lot of factors.

New Member

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2 Messages

@KLauderdale - My Mac is also 11 years old but I'm not quite ready to migrate to another Mac. Thanks for your feedback.

Mark

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