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New Member

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3 Messages

Fri, Aug 14, 2020 9:54 PM

Android V5.1 on NAXA NID1002 tablet email sign on error connecting to ATT server using personal IMAP protocol

Changed PW using Win10 email connection. The tablet that the email was working OK on, now will not accept same ID(username) and new PW.  The Win10 PC still works with the same primary ID and new PW.

Server: android.imap.mail.yahoo.com   Security: SSL/TLS   Port:993

I cleared the Cache on the tablet.       NO help

Deleted the Primary ID email account on the tablet and then tried to add it back with the new PW.   Now i can't add the account.     "Username/email address or password is incorrect" .

 

I can add other ATT sub accounts to the tablet with no problems. Reluctant to change the PW to see what happens.

 

Responses

Brand User
ATTHelp

Community Support

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133.6K Messages

a month ago

Hey @HBM,

 

We are here to help with your inquiry on your Email client not working properly. We have recently created a security upgrade on all Emails. To access your Email you will need to create an OAuth or Secure Mail Key.

 

Let us know if this helps.

 

 

Max, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

a month ago

Thanks for reply,  but still puzzled why i get 2 emails notifications for each PW change ?  I am using the Yahoo/ATT email app on the PC which works fine.

I'm not using an email client(like outlook) on the tablets. The email app is the android basic ones.

New Member

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3 Messages

a month ago

Got it working using the Secure Mail Key like you said. Thanks much!

Brand User
ATTHelp

Community Support

 • 

133.6K Messages

a month ago

Hey @HBM,

 

We are glad to hear that adding the Secure Mail Key has resolved your issue. If you ever have any questions or concerns, don't hesitate to reach out.

 

Thank you for choosing AT&T, and stay safe.

 

 

Max, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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