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Tutor

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4 Messages

Wed, Apr 3, 2019 2:48 PM

All my email is going into my archive folder

Beginning yesterday all of my new email is ending up in my archive folder. This is happening on the Yahoo site and therefore my cell phone and home computer are having them filtered into different folders instead of the inbox.

Responses

Brand User
ATTHelp

Administrator

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108.5K Messages

10 months ago

Hi, @Fpokhcir1.

 

We can help you route your messages to the correct folder in your inbox. Turn off your email client app's, log out of them completely. Then log into your email through the webpage, preferably on a computer or laptop.

Send an email to your self from a different email address. Where does this message go? Is it still in the archived folder or your inbox? Hope to hear from you soon.

 

Ariel, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

It still doesn’t work

Tutor

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4 Messages

10 months ago

Things are still going into the archive box even after I sign out and back in. This is happening on the webpage without an email client involved.

_xyzzy_

ACE - Expert

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15K Messages

10 months ago

Have you checked your webmail filters?

___________________________________________________

This is a public forum and I am a customer just like you. Click "Like" if you feel this post is helpful and "Accept as Solution" if it solves your problem.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Administrator

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108.5K Messages

10 months ago

Hello @Fpokhcir1

We understand you're still having this issue. Let us try in help with that, Take a look at this article here that can help troubleshoot the issue you're having with your email account.

Do you have a filter set up on your email account?

Charles, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

10 months ago

I went through all of this yesterday with a tech. There are no filters on my email settings. This just started happening 2 days ago for no reason. My browsers are up to date, I am accessing my email on the mail.yahoo.com without any email client in the middle without success.

Brand User
ATTHelp

Administrator

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108.5K Messages

10 months ago

Hello @Fpokhcir1

Is this a yahoo email account? Please clarify what type of email account you have.

Charles, AT&T Community

Ch

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
_xyzzy_

ACE - Expert

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15K Messages

10 months ago

Do you have a legacy account (e.g. sbcglobal.net, pacbell.net, bellsouth.net, etc., i.e., any att domain other than att.net)?

___________________________________________________

This is a public forum and I am a customer just like you. Click "Like" if you feel this post is helpful and "Accept as Solution" if it solves your problem.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

10 months ago

Yes, My email is @sbcglobal.net
Brand User
ATTHelp

Administrator

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108.5K Messages

10 months ago

Hello @Fpokhcir1, I’ll be inviting you to a private message (PM) to further investigate. Please look in your inbox for a message from me.

Mihai AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

7 months ago

I am having the same issue.  Please help.

Contributor

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1 Message

7 months ago

I also have an email @sbcglobal.net - and emails are going directly to archive, I need help too please!!

Tutor

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1 Message

7 months ago

I had the same thing happen to me today.  If you go into settings and choose filters there were about 8 filters set up that I did not create . I had been hacked . Some filters showed actual words in the preview but others did not . They just showed some little dots . I selected each filter and deleted them one by one. I took screenshots but they are on my computer and I am typing this from my phone.  

MrTom44

Teacher

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7 Messages

6 months ago

Some filters showed actual words in the preview but others did not . They just showed some little dots

@Cgjg022799Thank you!!! I just checked my customer's email account and he had the same filters!! He had two, one was named Failure Notice, and the other was just a little dot.

Both were set to move all incoming email with the "TO: his address" into the archived folder.

 

He has now changed his password too.

_xyzzy_

ACE - Expert

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15K Messages

6 months ago

@Cgjg022799, @MrTom44, and anyone else were you are seeing stuff going into the wrong folders...

When you are seeing emails arriving in unexpected folders the first thing you should look at are the webmail filters.  If you see filters you did not create including subtly named filters like '.', '..', ':', etc. then you have to assume someone managed to get into your account, i.e., you were hacked.  If that is the case there other things you need to check and do besides just correct the filters.

 

Here's my standard list of things when someone actually got into your webmail account:

 

  • Change your password and security questions. The link I supplied allows you to change the password three ways; using your security questions, using your recovery email address, or by snail mail.
  • Log into your webmail through start.att.net and click the settings gear->more settings. In there you will see a number of commands on the left. The ones that need checking are Mailboxes, Filters, and Security and Privacy.
  • Mailboxes. Click that and choose an account in the Mailbox list to bring up that account's settings panel on the right. Check the name and reply-to address and see if it is suspicious. Blank it out if you don't want that set. Check the forwarding setting and make sure it is blank or what you want. Check the other settings there as well. When you are done click the Save button at the bottom to update that account's settings.
  • Filters. Look for suspicious filters and subtle filter names like '.' (a dot) or ':'. Remove them and click the Save button. (this was already discussed)
  • Security and privacy. Make sure no addresses are defined who's email you don't want blocked. Click Save to update those settings.
  • Contacts list.  While it doesn't affect the running of the webmail it's still good to check to see if everything you expect is there.  If you contacts are gone you may be able to restore them clicking on the Contacts Actions in the toolbar and selecting "Restore from backup...". (not anymore with the new "improved" contacts UI)

___________________________________________________

This is a public forum and I am a customer just like you. Click "Like" if you feel this post is helpful and "Accept as Solution" if it solves your problem.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

6 months ago

@ ACE-EXPERT Not all heroes wear capes.  I thank-you so very much! You solved our problem and you helped prevent future issues. Clicking on settings/more settings/mailboxes/email address showed my mother's reply-to address was changed, the forwarding was filled in with the same name. (as well as filters being put in place). Also under security and privacy emails from paypal were blocked!!!!