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IvaProblem's profile

Tutor

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6 Messages

Wed, Nov 7, 2018 9:32 PM

accessing AT&T email

Recently I've had to sign in to get my mail differently.  I am now required to sign in to AT&T with my email and password, and then sign in to Yahoo email with my email and password (same as AT&T).  I don't know whether my email is thru AT&T or Yahoo.  I think originally I had to go thru Yahoo.  How do I change things so I can just sign in to AT&T and get rid of the Yahoo part?

Accepted Solution

Official Solution

ATTHelp

Community Support

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171.9K Messages

3 y ago

HI @IvaProblem

 

Check out AT&T New Email article to get the scoop. 

 

Having trouble with your email? Check out our email troubleshooting article. 

Need help installing the latest browsers? 

Having trouble with spam? Learn how to report & block spam and learn how spam may be getting to you.

Thank you for reaching out to AT&T's Community and Forums Team.

Lafayette, AT&T Community Specialist

 

_xyzzy_

Expert

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15K Messages

3 y ago

I don't know whether my email is thru AT&T or Yahoo.

What do you see in the upper left of the webmail? Does it just say yahoo or is there a att globe icon in front of the "yahoo".  If the globe icon is there then you are in the att/yahoo webmail as opposed to the yahoo webmail.

 

As for the login problems you might try changing your password to see if that fixes the problem.  If it doesn't I suggest just calling the Digital Assistance Center (877-273-2728).  Apparently the ATTCares folks don't talk to one another and don't realize that problem is not unique to you and is happening to a number of others based on threads posted in these forums. 

Tutor

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6 Messages

3 y ago

Hi _xyzzy_,

Thank you for answering my question so quickly.  Unfortunately, nothing I did solved my problem.  I read everything suggested, and tried everything but changing my password.  I was confused by the amount of things to try.  I didn't understand some of what the articles referred to, and I didn't change my password because the procedure was so involved.  Today I changed my 'start page' to:  https://start.att.net, and guess what … it works!  I end up at that page when starting the internet, sign in ONCE, and get forwarded right to my mail which is on https://mail.yahoo.com/d/folders/1?.partner=sbcI don't know if this is right or not, but it's where I want to be and how I want to get there, so I'm good.

Thanks again for your time.

IvaProblem

_xyzzy_

Expert

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15K Messages

3 y ago

I changed my 'start page' to:  https://start.att.net

I have to believe that was just a coincidence unless you have something weird going on with your browser.  Why?  Because if you use http://start.att.net instead of https://start.att.net the page will still come up from the https url as if it is redirected there.  At least that is what I see happen when I try this on my Firefox browser (also see it in Chrome too).  The same beahvior happens with the http://mail.yahoo.com/d/folders/1?.partner=sbc url.  So why did you bold the att.net portion of the url?  What were you using before?

Tutor

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6 Messages

3 y ago

Hi,  I guess I don't understand what you're saying … "if you use http://start.att.net instead of https://start.att.net …".  I did use https.  

I changed it from 'https://att.net'.

I didn't bold anything.  When I  finished my reply, a message appeared saying an HTML had been deleted because it was not a real one.  Then the bold part appeared.  I tried to remember what 'HTML'  was deleted, and I couldn't remember any other one I had there.

 

 

Tutor

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6 Messages

3 y ago

Hi again,

When I tried to send my previous note to you, it didn't go through and the message came up again.  It said correct the highlighted area and then mentioned the HTML part I mentioned in my prior reply.  There wasn't any 'highlighted area' so I just hit reply again and that time it was a 'Success'.

Bizarre to say the least.

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