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1 Message

Sat, Oct 13, 2018 8:30 PM

Access to email account

Hello,  today i am suddenly unable to access my xxx@sbcglobal,net email account that i have had for 20 years.  The password does not work and when I try to change it, it offers to send an email to an account I no longer have access to.  Please help.






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Brand User

New Member


121.2K Messages

2 years ago

Hi @slrate67,


It is important to receive emails as it’s one of the main communication points we have within the phones.  There are some steps you are able to try.  I’ll be glad to provide them for you! 


You can check out our Troubleshoot & Resolve Tool.  Here, you choose Internet tab > Email Setup and Repair.  Here, you can follow a troubleshooting flow to determine the best resolution for your email!  If the issue is with the browser, I do recommend attempting the sign in through another browser if available. 


Please visit here for accessing email on as well as this for further instructions.  You can also troubleshoot accessing email.  If you are getting any Email errors, please visit here.  This will describe using email.


Thank you for reaching out to AT&T's Community and Forums Team.

Lafayette, AT&T Community Specialist

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