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Mutters
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Contributor

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20 Messages

Fri, Feb 28, 2020 7:55 PM

abuse_rbl@abuse-att.net nobody at home

Nobody is responding to requests sent to abuse_rbl@abuse-att.net.

Anybody manning that desk or did they all go AWOL?

Responses

ATTHelp

Community Support

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169.2K Messages

2 y ago

We're happy to address your concern, @Mutters.

 

How long has it been since you sent the email?

How many did you send?

 

Sending multiple requests to that address can result in your email account being flagged as Spam, which will guarantee that you don't get a response.

 

Aminah, AT&T Community Specialist

Mutters

Contributor

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20 Messages

Well... What do you expect me to do?

Sent one on February 8th... never got a response.

Sent another one on February 10th.

Waited 15 days ... 15 days!!!!! ... no response.

Sent another one on February 27th. No response.

Sent another one on February 28th... no response.

Further from all of this... you're blocking the IP for no apparent reason.

So you're basically telling me... if I send in too many requests, I won't get a response. If I send in too few of requests I won't get a response. So bottom line... I won't get a response.

This is why the world loves AT&T!

ATTHelp

Community Support

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169.2K Messages

Thank you for reaching out @Mutters to us.

 

The Postmaster website is the best way to help you find out whether or not your IP address is still blacklisted.

 

If there was a glitch that caused messages to not get through to them, Please try sending your message again. Just be aware that it will likely take a while for them to get back to you.

 

If you need assistance with anything else, just let us know!

Lafayette, AT&T Community Specialist

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Mutters

Contributor

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20 Messages

There's nothing at that website that applies in this situation.

All that website tells you to do is to send an email to abuse_rbl@abuse-att.net - which again... isn't responding to messages. You're going in circles.

You REALLY want to decrease the flood of stupid emails being sent to abuse_rbl@abuse-att.net ... setup a website - with a captcha image - for people to submit requests to. Raw email addresses - especially one like abuse_rbl@abuse-att.net and what that website is telling you to do, is ripe for being flooded with stupid messages.

What is the proper format for a legitimate message to abuse_rbl@abuse-att.net to show? What should the subject line be so that it can easily be picked up? What specific information do you need? None of that is listed on that website. It just says "Send an email to abuse_rbl@abuse-att.net"

And then nevermind the fact that abuse_rbl@abuse-att.net is never checked and we get no responses.

The rest of the world has moved on and realized that sending raw emails for stuff like this is utterly stupid. Because you're going to get all kinds of messages sent to abuse_rbl@abuse-att.net - how do you weed out what is legitimate and what is not?

And if you really want to help, AT&T can have a website where you enter an IP address and it details WHY it is being blacklisted. And the majority of those reasons is probably going to be "Because we can"

ATTHelp

Community Support

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169.2K Messages

Hey @Mutters,

We understand that your having trouble contacting the postmaster team. Don't worry, we can try to figure out whats going on here and why they haven't responded.

What was the error your getting?

Also could you explain whats going on with your email account?


Please let us know so we can find the best solution to help address this situation.


Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Mutters

Contributor

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20 Messages

553 5.3.0 alph772 DNSBL:ATTRBL 521< 192.158.224.5 >_is_blocked.For assistance forward this error to abuse_rbl@abuse-att.net

And please tell me why this IP is being blocked by AT&T - it's not being blocked by anyone else:

https://www.spamhaus.org/query/ip/192.158.224.5

https://www.spamcop.net/w3m?action=checkblock&ip=192.158.224.5

https://talosintelligence.com/reputation_center/lookup?search=192.158.224.5

https://www.senderscore.org/lookup.php?lookup=192.158.224.5&validLookup=true

https://ipremoval.sms.symantec.com/ipr/lookup

https://ipcheck.proofpoint.com/?ip=192.158.224.5

dansawyers

New Member

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20 Messages

8 m ago

Did you ever get a resolution on this? I am having the same problem.

New Member

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5 Messages

8 m ago

Same issue AT&T. I have been dealing with your arbitrary blocks for years. The response time from abuse_rbl@abuse-att.net is also arbitrary. Sometimes they resolve the block in 2-3 days, sometimes weeks. I currently have 3 IP addresses being blocked. These IP addresses are not on any other RBLs, and they all have a 99 reputation score with Senderscore.org.

New Member

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1 Message

4 m ago

Same issue here...government agency...still can't reach anyone.  If you can't respond to a .gov address there's nobody home on the other end of that email account.  Really poor customer service.  We are on firstnet.  I've emailed all of our reps there to let them know this is happening.  I've copied this thread to them as well.  Get it together AT&T.  

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