Gateway reboot loop
I am on my second gateway, it took me an entire week to get the first one replaced because it was dropping wifi randomly as well as throwing an e013 error periodically.
I got the replacement today, which is good because the second the replacement got here, the old gateway got cut off.
Put in the new gateway and it came right up and worked awesome for about 7 hours at which point the internet started going out for wired and wireless devices.
I still had access by my cell phone, so I used the app to restart the router.
Now it will give me a solid white light when it starts up, then AT&T will flash on the display, then a blinking white light. The light will go solid, and the process starts over.
I tried to reset it to default, but I don't think it boots far enough to get the reset request.
I have to say, I have seen product launches and have set up literally hundreds of internet connections. This process has been the worst I have ever seen.
I don't know who was in charge of testing the deployment process or the equipment, but they and whoever approved the full launch of this product need to be fired.
Not only is there a lack of information available for self help or even troubleshooting the equipment, but when you call in to support you can see that their knowledge or access to a knowledge base is nonexistent. I even had one rep tell me my issue was that I had too many devices on the network, mind you everything worked fine with the fixed wireless internet.
Let's not even talk about the web page for support that has 24/7 splashed all over only to call in and find that it is actually only 12 hours 6 days a week.
I have a feeling I'm going to have to get another gateway which will put me 12-13 days into trying to get this service to work in even a halfway reliable manner.