For the mom who gives us everything - Mother's Day gifts that connects us.
Sleitzel's profile

1 Message

Wednesday, February 28th, 2024 11:12 PM

Internet air

Why do I need to perform a hard reset numerous times a day , setting E013 code all the time , product (Edited per community guidelines) (Edited per community guidelines) … needs replaced and or updated 

ACE - Professor

 • 

5.4K Messages

2 months ago

There’s very little in the way of forum expertise for Air here.  I would talk to the dedicated support team.  

Tutor

 • 

33 Messages

2 months ago

I was just sent an email where they recommend a hard reboot every two weeks. Mine needed it at least every day. I sent it back for Uverse. ATT Air is not ready for rollout 

ACE - Professor

 • 

5.4K Messages

2 months ago

I’d love to see a screenshot of that letter, please.  

Also, Uverse as you once knew it no longer exists.  The label now only applies to the now DirecTV owned TV service.  Att Internet is the official product name of the copper DSL product.  Unfortunately Att is on a very slow track to move customers to Fiber. 

Tutor

 • 

33 Messages

2 months ago

Here is the screenshotKeep your internet supercharged. Get the most out of your AT&T Internet Air experience with these easy ways to maintain peak internet speed: Restart your Wi‑Fi gateway every couple of weeks to clear out the memory and refresh your connections. Use a wired connection when you stream, game, and video conference. Move Wi‑Fi‑connected devices closer to the gateway. Exit streaming apps after watching videos or listening to music. Get more speed tips.

Tutor

 • 

33 Messages

2 months ago

I am aware of Uverse as I have been a major supplier to ATT for almost 20 years.....

Tutor

 • 

33 Messages

2 months ago

I believe I have now established beyond any doubt that ATT officially recommends you reboot every two weeks.

Based on this I think it fair to say this product is not ready for rollout.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.