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CaravanAVN's profile

Contributor

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8 Messages

Sunday, February 11th, 2024 1:04 PM

Internet Air poor connection

Some of us [rural] customers used to have a fair connection with AT&T Fixed Wireless service, and were "forced" to "upgrade" to Internet Air, or All-Fi, or 5g, or whatever the latest buzz-scam word is for this nearly useless service.  Last speed check was a dismal 2.9M/s, and I always have to switch to low-res mode when watching Rumble or YouTube videos, to minimize buffering.  I have the "modem" in a central location in the house, for Ethernet/Switch purposes, and to have a centrally located WiFi AP.  Connection status of broadband is "LTE Only", so I fail to see how this is an "upgrade".  If I end up required to move the unit outside for a better signal, I am not sure how well it will hold up to weather, and of course my WiFi signal in the house would suffer.  This is at best poor planning/marketing on AT&T's part.

Community Support

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232.3K Messages

3 months ago

Hi @CaravanAVN,

 

Thank you for reaching out to us today regarding your Internet connection.

 

We understand the importance of having a reliable internet services, we're glad to guide you. 

 

We recommend that you contact our AT&T Internet Air customer service team at 800.288.2020. They are available from 10am – 7pm Central Time, 7 days a week.
 

If you have any other concern, feel free to reach us!

 

Thank you,

Bill, AT&T Community Specialist.

Tutor

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438 Messages

3 months ago

> have the "modem" in a central location in the house

Unlike AT&T's Fixed Wireless service, there is no external antenna used with the device and the antenna is built in. So your placement is probably one of the worst locations to place it. The best location is usually by a window, on an upper floor, that is facing the nearest antenna.

That is often hard to figure out which is why the installation process instructs folks to use the Smart Home Manager for proper placement (https://www.att.com/support/article/internet/KM1489093#FAQList ).

>  If I end up required to move the unit outside for a better signal

The device is not certified for outside use (e.g., water protection, surge protection and FCC rules) so it is not recommended.

(edited)

ACE - Expert

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35.6K Messages

3 months ago

You might consider an option for placing a Wireless Access Point (or an extender if there is no way to run Ethernet between it and the All-Fi gateway) in order to help with the Wi-Fi coverage.  As thechef1 says, FWA required an external antenna, but this doesn't have one, requiring that it be placed where the signals can better reach it.

Contributor

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8 Messages

3 months ago

AT&T should have thought of that before they forced the upgrade.  Thanks anyway

ACE - Expert

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35.6K Messages

3 months ago

I'm sure they thought of that, but looked at what Verizon and T-Mobile were doing with their products that work the exact same way as AT&T Internet Air and decided that they like a business model that didn't require them to use installers.

1 month ago

We were told we would be forced to switch to att air, but offered $100 to switch before the deadline.  Did that and now have constant issues with internet going offline, tosses our security system offline, disconnects smart home. $55 per month with no increase for a year, so far they charged us this month for the old service and the new service, have not seen the $100 for switching, and have not even gotten through the first month and recieved a notice they were increasing our bill.  So far they owe me $161 and now they want more.  What the heck is going on!  (Edited per community guidelines) anyone?

(edited)

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