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DavidVy's profile

New Member

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6 Messages

Thursday, March 30th, 2023 5:49 PM

Fixed wireless internet down with no estimated time for repair

​​My AT&T fixed wireless internet had been down due to a Service Outage in my area for 10 days now. There is no estimated time for a repair to the tower which mine uses. A month ago my cell service was down for about 2 weeks after a power outage at another tower!!! I can't use my laptop or do any Remote work at home without my WiFi. I've had enough so will be contacting Verizon to go back with their service. Verizon was more expensive, but extremely reliable. I guess you get what you pay for. AT&T used to be the number 1 company but no longer...seems more Third World now.​​
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​​20 hours ago​​

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We're here to assist with your internet connection being down, ​​​​@DavidVy​​​​! ​​
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​​This is certainly not the experience we want you to have! Allow us to turn this around for you.​​

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​​Due to the nature of your concern, let's move this conversation into a direct message. This way we can access your account to try and provide the most up-to-date information on your service. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.​​

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​​We look forward to speaking with you!​​

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CalebP, AT&T Community Specialist​​

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​​Chat from 3/29:​​​ ​ ​ ​

​​Hi, it's AT&T here! if you'd like to​​ authenticate over the phone​​ ​​provide for me your full name,​​ ​​account number, and contact​​ ​​number. If you prefer to​​ ​​authenticate over this chat, sign​​ ​​in to the following link.​​ ​​my hours are Tuesday through​​ ​​Saturday from 10:00 AM to 7:00​​ ​​PM CST.​​

​​CalebP AT&T Community​​
​​Specialist​​


​​5.34 pm​​

​​Hello CalebP. My name is David​​ ​(Edited to remove personal information). Fixed Wireless​​ ​​Internet account number is​​ ​​(Edited to remove personal information). My Wireless​​ ​​account is (Edited to remove personal information). It's​​ the Fixed Wireless Internet that​​ ​​has the service outage. Last​​ ​​time I called and chatted with​​ ​​AT&T they had no estimated​​ time of repair, but several​​ ​​customers had reported outage​​

​​742 pm​​
​​Thank you for that information​​ ​​Allow me to perform some​​ ​​research and I will be giving you​​ ​​a call soon. If it's not tonight, !​I ​​will return your call first thing in​​ ​​the morning as my shift ends at​​ ​​7:00 PM CST, in 15 minutes​​ ​​743 pm​​

​​Ok.. Sorry I just saw your shift​​ ​​end time as well. My cell phone​​ ​​number is (Edited to remove personal information). Thank​​ ​​you​​

​​7:46 pm​​
​​I will be off work tomorrow so​​ ​​will be able to take a call if you​​ ​​call then. Thanks​​
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7:48 ​​​​ ​ ​

​​ David (Edited to remove personal information) ​​
​​32 minutes ago​​​ ​
Hello CalebP...were you able to check on my issue? As we chatted last night, I'm available for a call today to the phone number I gave you so you can update me with any news about this outage. ​​​​ ​ ​

New Member

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54 Messages

1 year ago

I think you guys are in the wrong Community Forum.

New Member

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54 Messages

1 year ago

Hello David,

Check out my discussion on this board regarding my new Internet Air All-Fi Hub.

Caleb responded to me, too.

Clearly, the "specialists" responding to these forums are not highly trained technicians. And it is impossible to chat or talk to a technician that truly understands the equipment.

But, after all, this is AT&T.

What can you do?

~ Bob

ACE - Expert

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27.9K Messages

1 year ago

@DavidVy. YOU HAVE POSTED IN A PUBLIC FORUM.  PLEASE REMOVE YOUR PERSONAL INFORMATION FROM YOUR POST USING THE 3 VERTICAL DOTS.

Moderators have been notified.

(edited)

New Member

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6 Messages

1 year ago

The 3 dots don't work. AT&T is a mess!!!

(edited)

New Member

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54 Messages

1 year ago

The three dots will only work to delete for a short time after posting. I can delete this post, but not any previous posts. 

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