Fixed wireless internet down with no estimated time for repair
20 hours ago
This is certainly not the experience we want you to have! Allow us to turn this around for you.
Due to the nature of your concern, let's move this conversation into a direct message. This way we can access your account to try and provide the most up-to-date information on your service. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.
We look forward to speaking with you!
CalebP, AT&T Community Specialist
Chat from 3/29:
Hi, it's AT&T here! if you'd like to authenticate over the phone provide for me your full name, account number, and contact number. If you prefer to authenticate over this chat, sign in to the following link. my hours are Tuesday through Saturday from 10:00 AM to 7:00 PM CST.
CalebP AT&T Community
Hello CalebP. My name is David (Edited to remove personal information). Fixed Wireless Internet account number is (Edited to remove personal information). My Wireless account is (Edited to remove personal information). It's the Fixed Wireless Internet that has the service outage. Last time I called and chatted with AT&T they had no estimated time of repair, but several customers had reported outage
Thank you for that information Allow me to perform some research and I will be giving you a call soon. If it's not tonight, !I will return your call first thing in the morning as my shift ends at 7:00 PM CST, in 15 minutes 743 pm
Ok.. Sorry I just saw your shift end time as well. My cell phone number is (Edited to remove personal information). Thank you
I will be off work tomorrow so will be able to take a call if you call then. Thanks