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svnoon's profile

1 Message

Friday, February 23rd, 2024 8:08 PM

Firestick unable to connect to internet air network

My Firestick will not connect to my Internet air network. It shows as it’s connecting and then the internet air website comes up and does not connect…I’ve tried everything that I know how to do…Help???

Community Support


232.9K Messages

4 months ago

Please reach them at Hi @svnoon,


Thank you for reaching out to us, we're glad to show you right path for your concerns.


As this concern is related to Internet Air, we have our dedicated team who can assist you. Please reach them at 800.288.2020. They are available 10am - 7pm Central, 7 days a week.


Feel free to contact us for further queries!


Thank you,

Bill, AT&T Community Specialist.

ACE - Professor


5.7K Messages

4 months ago

If it were me, I'd get a new WiFi system.

Otherwise you might have better luck logging into the management console of the gateway and temporarily disable the 5GHz radio to get your fire devices connected.

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