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New Member

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6 Messages

Wednesday, April 10th, 2024 12:45 AM

Fixed wireless. Support added a TV connection, TV connection does not go over wifi extender

Fixed wireless was great for 4 years. 2 months ago it went almost completely out. Some sites worked on my PC but Roku did not work. 2 hours with support to finally have them send out a repair person. 2 days later the Repair person replaced the router and the outside antenna and pointed the antenna to a different source. Worked great until last night. Only a few sites would load on my PC and Roku was completely out again. 2 hours on the phone today. The went into my modem remotely and added "TV connection". That got my Roku to work again, but NOT on my wireless extender. 2 hours later I had to connect my PC to "TV connection" in order to have internet connection. My modem, my extender and TV connection is now in my list  when connecting. TV connection" is the only one that gives internet. I'm disgusted. 

Community Support

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232.2K Messages

1 month ago

Hello, @sternbro


Thank you for reaching out to us!
 We understand you are looking for the assistance to forward the ports for the internet Air. Let's get the help you need!
 As this concern is related to Internet Air, we have our dedicated team who can assist you. Please reach them at 800-288-2020 for further assistance.


 Feel free to contact us for further queries!

 

Thank you.

Mike, AT&T Community Specialist.

New Member

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6 Messages

1 month ago

It's actually fixed wireless. Not air. You may notice I already spent hours on the phone. And you guys couldn't remedy the problem.

New Member

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6 Messages

1 month ago

After a few days I can now connect the normal way. I suspect it had something to do with the data breach. I wish ATT would be honest about it.

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