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JENNYWILLOW's profile

2 Messages

Saturday, September 23rd, 2023 2:34 AM

Bill Overlapp

I've been with AT&T for over 3 years. Had DSL, recently switched to internet air. No complaints with internet air. However, the billing overlap is outrageous. I was told there would be a 7 day overlap... OK, I understand that. Instead of a 7 day overlap I'm being charged for a full month use of DSL and a fill month for internet air. Both for the same billing cycle. I called customer service... the representative basically laughed at me and said I should have read the fine print. I did, it said 7 day overlap. This man informed me that I would be charged for both since the DSL account was canceled and it is not AT&T's policy to prorate charges. I asked him if the bill was paid a month in advance, he said "I think so". I said back to him, " do you think so or is it company policy?" Again, this man laughed at me and asked did I want to argue over semantics. Really??? AT&T... you need representatives who know what the policy for your company is as well as training them on how to be professional. I don't expect to be billed for a service that was not used!

ACE - Expert

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32.4K Messages

9 months ago

AT&T stopped prorating a few years ago. Cancellation goes through at end of cycle, even if you call to cancel only a day or two into it. This has become standard in the industry. Billing is not a month in advance as most of their services bill once the service month has started (such as day 2 of the cycle the bill producing). So "advance" just means not after the cycle has ended and instead at the start of it.

Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.

(edited)

New Member

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3 Messages

8 months ago

If they stopped pro rating, then their support needs to not tell us that there is a prorate on the bill overlap. I was told this on the same phone call I had to set it up in the first place. That is literal misinformation coming from AT&T at their support/selling point.

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