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j0hnna's profile



1 Message

Wednesday, August 27th, 2014 12:07 AM

Young widow - account nightmare! Need help.

My husband died eleven months ago & I moved over a week ago, finally got my Uverse internet here & the account "owner" is my late husband - seriously - ya can't even make up stuff like this.

've tried - blown several HOURS now - to find a way to fix it - especially since every pg says, "Hello, Steve!"

Try to find some way to get help from AT&T - what a completely worthless website & app! I was thrilled when I discovered they had "Live chat," but apparently the fact I have both my U-verse and mobile accounts linked to my AT&T ID is somehow not enough to permit use of their "Live Chat."

I also need to delete his email address (the installer just added one while he was here - apparently didn't look at the page where it says "Account Owner" or bother to notice when he saw my late husband's name in the corner of every page as he worked through the screens on my tablet & phone. I didn't look at it until he was gone.

I'm a tech-savvy retired USAF F-16 specialist with a master degree; and I can't find a decent way to fix the problem. I just turned 41. I can only imagine how bad it must be for elderly people!



5.9K Messages

9 years ago



So sorry to hear of your loss. The last thing you need is this frustration.


You can send a private message to the escalation team at ATT-Customer-Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems. I'm sure they'll be able to help.


To check for their reply, click the little blue envelope. envelope.png



P.S. Thanks for your service.




Former Community Manager


10.4K Messages

9 years ago


Hello @j0hnna 


I'm very sorry for the issues you're having with your service. Our team will be happy to help you with that, have you had a chance to send us a private message yet? A link is in Computer-Joe's post or down in my signature. Please include your full name, phone number, account number and the best time you can be reached.


Thank you,


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