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hects34's profile

Contributor

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1 Message

Wed, Oct 23, 2019 5:13 AM

You are not an Active HSIA user. Error.....

i received a letter in the mail about copyright infringement . I'm trying to log in to complete a tutorial an for the past hour ivy been getting the message in red "You are not an Active HSIA user." my user name is the email and i reset the password but nothing seems to happen > now if i log in in a new window to att account i have no problem and my account overview appears .... i have till tomorrow 10/23 to complete this tutorial

ATTHelp

Community Support

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203.5K Messages

3 years ago

Hello @hects34,

 

We're happy to help!

 

Make sure that you're signing in with your primary AT&T email address. If you're not sure what it is, you can use the Forgot ID/Password portal.

 

You should also try clearing the cache and cookies of your web browser.

 

We hope this helps!

 

Aminah, AT&T Community Specialist

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