Nini76's profile

New Member

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2 Messages

Sunday, December 4th, 2022 8:14 PM

Worst. Internet. Ever.

I have had AT&T internet for a couple months and it has never worked to stream a whole episode without stopping and getting an error message even when I’m standing right next to my modem. I called in to get solutions and they have none and offered to credit me for 1 or 2 days. Insulting and ridiculous. I lived in a bus in the middle of nowhere and had excellent internet and now I live in the middle of San Francisco and can’t stream ONE show. Terrible service and terrible customer support. 

ATTHelp

Community Support

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207.9K Messages

2 months ago

Hey there @Nini76. We understand how important your internet service is, and we'd be happy to help you with the intermittent service you've been experiencing.

 

To get started, we'd suggest checking out our information to get help with your internet.

  • Unplug the power cord from teh back of your gateway or modem, if you have an internal battery backup, remove it.
  • Wait 20 seconds
  • Put the internal batter back in, if applicable.
  • Plug the power cord back in. If you have DSL service, reconnect the telephone cord.
  • Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.

Also, you can use our Smart Home Manager app which can help in figuring out what is happening with your internet service.

 

Let us know if these steps help.

 

Robert, AT&T Community Specialist

New Member

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2 Messages

2 months ago

Yeah no. Tried that a million times. They sent me a new modem and it worked for 1 minute on my phone and  won’t even let my iPad connect and now none of it works. I have wasted SO MUCH TIME and not had one moment of enjoyable internet usage. So not pleased. Said they couldn’t refund me because I’ve never made a report but the chat function on the app never connects just like everything else and can’t find any other way to make a report. Useless and frustrating over and over and over. 

gr8sho

ACE - Professor

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4K Messages

2 months ago

Which Att Internet plan do you have there?

ATTHelp

Community Support

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207.9K Messages

2 months ago

We understand how frustrating this must be, @Nini76.

 

So that we can dig a little deeper into what's going on with your internet connection, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!

 

Lacey, AT&T Community Specialist 

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