Worst customer service experience ever DSL
My DSL modem back up battery went out. I went to live chat, as I have successfully done with other companies, to try to resolve the issue. The assistant offered me a new router with battery back up included. I thought wow! All I had to do was take my Belkin battery back up to a UPS store and they would box it up and return it during the days waiting for the other supposed combined Router/Battery back up unit to arrive. My Fedex package arrive and surprise!!! It was the same existing 5268AC router I already had! I contacted Live Chat again and this time was told there is no support on the Belkin back up batteries and I would have to contact Belkin directly for support. ...told them that the live chat person from last session told me to return it and wondered if Belkin would help. That person didn't seem to have an answer. Anyway, for my trouble was promised (yet again) an upgrade to another router, Mortorola NVG 599. A few days later got another of the SAME 5286AC AC Router I already had!! So now I have two of them that I don't need. The one I have works fine. Amazing! This time, I called them in person and was switched from Customer Service to Technical support.....after a few minutes when the person was checking the history on my account his end went dead as it sounded like we were disconnected and that was it! No call back. Crazy stuff!!!