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New Member

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3 Messages

Wed, Feb 19, 2020 3:27 PM

Worst customer service ever

I contacted att the first time almost a month ago to disconnect service. He took care of it, so he said, come to find out he didn’t actually cancel that day, he scheduled the cancel for another 4 weeks. I noticed that my services were still active. So I contacted by chat where they let me know that he had scheduled the cancelation for a later date. Ok so I’m being charged for a prorated extra week. I didn’t say anything because I was getting tired of having to contact. Both times they didn’t mention any fees or how much my last bill would be. So I get a bill in the mail that says I owe early termination fees. Really? At this point I’m just mad. I contact again via chat, they pass me up to a supervisor and they open a ticket. Ok, once again I’m waiting for a call, which never comes. I contact again and now they’re saying they will definitely help and call me. When they call they specifically say they will credit the fees and are passing me to the “loyalty” department. Ok so I’m going to get my credit I’m good. They get on the phone and I have to re-explain, when the girl specifically told me she would the customer service rep know what’s going on. I figured ok they already told me the situation will be resolved with a credit so I explain again. Then she says no it wasn’t for the tv it was for the internet. Ok that’s new. I said we never agreed to a new contract. We never agreed to a new contract for anything. Never signed anything never responded to an email never spoke to anyone no one came out to change anything. So in the end I still have to pay an early termination fee because apparently their customer service reps are individual entities that can tell you that you will get a credit then pass you on to someone else that will tell you no. I am so glad to be done with att. I won’t be back. I’m even changing my cell phone service so I won’t have to deal with them ever again. Worst customer service ever.

Responses

New Member

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2 Messages

a month ago

Same here I am going thru the same useless promotion they offer during thanks giving time and they do not honor what they said. Is their email for CEO of AT&T you can reach out to directly to solve customers issues?

Constructive

Employee

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7.5K Messages

@thulu Those numbers or emails are not publicly available you have to call in and get who you get, its against forum TOS to provide any company email or phone number other than an 800

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

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7.5K Messages

a month ago

if you cancel at the beginning of the billing cycle you pay for the entire month, they dont prorate the service

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

At this point I just want to be done with att. (Edited per community guidelines). My internet is so much better with who I have now. Just need to get rid of other services with them and I can be free. Thanks for the info though.

(edited)

New Member

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3 Messages

@Constructive this was not an accepted solution to my problem.

Constructive

Employee

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7.5K Messages

@Sukhdevsingh7619 the forum bot or moderators accept solutions I have nothing to do with what get accepted.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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