Worst customer service ever
I contacted att the first time almost a month ago to disconnect service. He took care of it, so he said, come to find out he didn’t actually cancel that day, he scheduled the cancel for another 4 weeks. I noticed that my services were still active. So I contacted by chat where they let me know that he had scheduled the cancelation for a later date. Ok so I’m being charged for a prorated extra week. I didn’t say anything because I was getting tired of having to contact. Both times they didn’t mention any fees or how much my last bill would be. So I get a bill in the mail that says I owe early termination fees. Really? At this point I’m just mad. I contact again via chat, they pass me up to a supervisor and they open a ticket. Ok, once again I’m waiting for a call, which never comes. I contact again and now they’re saying they will definitely help and call me. When they call they specifically say they will credit the fees and are passing me to the “loyalty” department. Ok so I’m going to get my credit I’m good. They get on the phone and I have to re-explain, when the girl specifically told me she would the customer service rep know what’s going on. I figured ok they already told me the situation will be resolved with a credit so I explain again. Then she says no it wasn’t for the tv it was for the internet. Ok that’s new. I said we never agreed to a new contract. We never agreed to a new contract for anything. Never signed anything never responded to an email never spoke to anyone no one came out to change anything. So in the end I still have to pay an early termination fee because apparently their customer service reps are individual entities that can tell you that you will get a credit then pass you on to someone else that will tell you no. I am so glad to be done with att. I won’t be back. I’m even changing my cell phone service so I won’t have to deal with them ever again. Worst customer service ever.