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myispsux's profile

Tutor

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8 Messages

Sunday, September 14th, 2014 10:22 PM

Why is my internet going at 100 kb/s?

so my internet plan is for 3 mb/s but im only getting 1/30th of that. Whats the deal att?

I'm trying to play games but I cant because when somebody else in my house just lightly browses the internet, my ping goes to 999 and I get kicked. I am really mad.

Former Community Manager

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10.4K Messages

10 years ago

 

Hi @myispsux 

 

Have you tried contacting tech support yet? Our team will be happy to help you troubleshoot this issue. You can send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.

 

Please let me know if you have any questions.

 

Thanks,

Dmitriy

Tutor

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8 Messages

10 years ago

You guys really just got my internet and slowed it down or something, I am now going at a blazing speed of 21kbs are you serious????? this is the biggest of internet I have ever seen.wwwww.PNG

 

 

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Professor

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2.4K Messages

10 years ago

Is it just Steam or is it everything that has problems? When did this begin? What are your modem signal levels(line stats) at 192.168.1.254 in your browser?

Tutor

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8 Messages

10 years ago

Well nevermind you geniuses got it back to 100K good job. I'm still complaining about my 100K

Tutor

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8 Messages

10 years ago

I have a wired connection and nevermind what I said earlier, it's back to 24K I think it's at&t's website, oh well, the 100K is still a problem. And I started experiencing this slowdown as of 9:00 pm, It wasn't steam because everyone was complaining about the internet in my house.

Tutor

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8 Messages

10 years ago

Nope  its not att's website.

Professor

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2.4K Messages

10 years ago


@myispsux wrote:

Well nevermind you geniuses got it back to 100K good job. I'm still complaining about my 100K


I'm not an AT&T employee.

 

 

Could you post your line stats as I mentioned earlier which can be located by typing 192.168.1.254 into your browser. You should see stats such as attenuation, max rate, noise margin, attenuation, etc. which(names) will vary depending on what modem/gateway.

Tutor

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8 Messages

10 years ago

line state was up when this happened, I remember checking it and all I even restarted both my computer and modem. I just chose to accept my fate of buffering 240p videos.

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